What is a virtual receptionist?
A virtual receptionist is responsible for the exact same tasks as an in-house receptionist, only, they work remotely. They assist an organisation in answering incoming calls, taking messages for relevant stakeholders, transfering calls internally and handling all front-of-house tasks. They are experts in understanding the structure of an organisation and know exactly who to contact when addressing client needs.
Virtual Receptionist duties and tasks can include:
- Transferring incoming calls to relevant departments
- Creating meeting agendas and scheduling appointments
- Handling queries and complaints
- Upholding company values and tone as first point of verbal contact for a business.
These remote receptionist tasks are particularly well-suited to being outsourced. Organisations free up their local teams’ time by sending these admin based tasks to outsourced virtual receptionists. This allows your onshore team to focus on performing higher value, revenue generating work.