Outsourced Insurance Claims Processors

What is an insurance claims processor?

An insurance claims processor is responsible for handling all insurance claims that come through on behalf of insurance companies. They are ultimately responsible for deciding whether or not an insurance company will pay a claim by verifying and investigating these claims.

These insurance claims processing tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. By sending these transactional finance tasks out to an outsourced claims processor, organisations can free up their local team’s time to focus on performing value-added, revenue generating work.

What makes a great outsourced insurance claims processor?

Insurance claims processors require the same skills as an insurance claims clerk. They collect information from insured customers to settle, often through payment, for insurance companies. To do this effectively, there are specific and vital skills insurance claims processors require.

In terms of qualifications, previous customer service experience is desirable. Insurance claims processors continuously deal with clients, day in and day out. When they are determining whether or not to pay their client claims, often these customers can get quite frustrated. Having experience in conflict resolution and a history in administrative roles would make for the ideal insurance claims processor.

Benefits of outsourcing insurance claims processing services

Organisations are able to appreciate the added benefits that come from offshoring insurance claims processor duties to the Philippines, including:

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with hiring an offshore insurance claims processor?

Outsourcing your insurance claims processing to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced insurance claims processor work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.