What is an insurance claims processor?
An insurance claims processor is responsible for handling all insurance claims that come through on behalf of insurance companies. They are ultimately responsible for deciding whether or not an insurance company will pay a claim by verifying and investigating these claims.
These insurance claims processing tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. By sending these transactional finance tasks out to an outsourced claims processor, organisations can free up their local team’s time to focus on performing value-added, revenue generating work.
What makes a great outsourced insurance claims processor?
Insurance claims processors require the same skills as an insurance claims clerk. They collect information from insured customers to settle, often through payment, for insurance companies. To do this effectively, there are specific and vital skills insurance claims processors require.
In terms of qualifications, previous customer service experience is desirable. Insurance claims processors continuously deal with clients, day in and day out. When they are determining whether or not to pay their client claims, often these customers can get quite frustrated. Having experience in conflict resolution and a history in administrative roles would make for the ideal insurance claims processor.