Outsource insurance claims processors to the Philippines


What is an insurance claims processor?

An insurance claims processor is responsible for handling all insurance claims that come through on behalf of insurance companies. They are responsible for deciding whether or not an insurance company will ultimately pay a claim by verifying and investigating these claims.

Insurance claims processor duties and tasks can include:

  • Reviewing claim submissions
  • Obtaining and verifying information
  • Correspondence with insurance agents and beneficiaries
  • Preparing claim forms
  • Record management and maintenance of insurance policies and claims in database systems
  • Determining policy coverage and payout claim amounts.

These insurance claims processing tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. By sending these transactional finance tasks out to an outsourced claims processor, organisations can free up their local team’s time to focus on performing value-added, revenue generating work.


What key skills and qualifications make a insurance claims processor?

Insurance claims processors require the same skills as an insurance claims clerk. They collect information from insured customers to settle, often through payment, for insurance companies. To do this effectively, there are specific and vital skills insurance claims processors require.

Outsourcing providers recruit insurance claims processors the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

  • What experience and knowledge do you have interpreting insurance policies and procedures?
  • What are your problem-solving, decision-making and judgement skills like?
  • How do you ensure excellent communication and uphold customer service when dealing with frustrated claims applicants?
  • What active listening techniques do you use to ensure you collect all relevant information pertaining to a claim?
  • Provide an example of how you showcased a high level of accuracy and attention to detail.
  • What claims systems are you familiar with?

In terms of qualifications, previous customer service experience is desirable. Insurance claims processors continuously deal with clients, day in and day out. When they are determining whether or not to pay their client claims, often these customers can get quite frustrated. Having experience in conflict resolution and a history in administrative roles would make for the ideal insurance claims processor.

Outsourcing companies can help you find the right candidate to meet your organisation’s insurance claims requirements:

  • Whether you are looking to train a claims processor from the ground up and teach them your business's way of processing claims, or
  • Whether you are seeking expertise and insurance processors with certifications and higher education.

Benefits of outsourcing insurance claims processing services

Organisations are able to appreciate the added benefits that come from offshoring insurance claims processor duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your insurance claims processor team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine insurance claims processor tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full-time offshore insurance claims processor can help increase profits and supercharge your business growth. By adding extra capacity through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable systems administrator tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore insurance claims processor?

Outsourcing your insurance claims processing to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced insurance claims processor work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

  • Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market. 
  • Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available. 
  • Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
  • Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Beepo is an Australian-based outsourcing company that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its finance talent and claims skills, and we are adept at finding and recruiting the best of the best.

Additional finance roles and services your business can outsource to the Philippines

So, you've decided to send your outsource insurance claims processing tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other finance services as well? Take a look at the below list of roles and services that are well-suited to offshoring:

Interested in learning more about the outsourced solution we can provide for your business?