Beepo recruits the talent, our clients provide the training. Depending on the role you are outsourcing,
Beepo’s recruitment process may lead to candidates who already have systems experience and relevant
accreditations; reducing the amount of training necessary. This will become evident throughout the
recruitment process as you will be communicating with our talent acquisition team regularly.
You should provide training on your company background, products, services, processes, special software and
policies - all as relevant to the role. You’ll also need to communicate tasks and responsibilities to your
remote team, check in on their progress and answer their questions.
We recommend using project management systems and text-chat software. Daily communication helps everyone
feel like part of a team and gets the best outcome for your business.
You’re also responsible for managing your team’s performance and reviews. It’s important to give plenty of
feedback, especially in the early stages of working together. Your outsourced team wants to help you as much
as possible, but they’re not mind readers so they need clear communication.
Of course, your Beepo client experience manager (your designated point-of-contact for your Beepo account)
will proactively support your goals, throughout, including providing well documented processes for
performance improvement and disciplinary actions.