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A reservation booking agent is an individual responsible for managing the process of booking reservations for customers in various industries, including hospitality, travel and entertainment. They coordinate schedules, communicate with customers and ensure compliance with policies and regulations.
Reservation booking tasks are often repetitive and rule-based, making them suitable for outsourcing. By outsourcing these tasks to a reservation booking agent, businesses can free up their local teams to focus on higher-value tasks such as providing exceptional customer service and driving revenue growth. A reservation booking agent plays a crucial role in ensuring customer satisfaction, which is essential for building and maintaining a loyal customer base.
Reservation booking agents should possess excellent communication and organisational skills, attention to detail and the ability to multitask. They should have a deep understanding of the industry they are booking reservations for and be knowledgeable about different booking systems and software. Experience in customer service and handling customer complaints is also essential, as is the ability to remain calm and professional under pressure. Familiarity with the culture and customs of the customers they are interacting with can also be an advantage, especially for industries such as hospitality and travel.
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Organisations are able to appreciate the added benefits that come from offshoring administrative reservation booking duties to the Philippines, including:
Outsourcing reservation booking duties to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.
For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.
Beepo is an Australian-based outsourcing company that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its hospitality and tourism talent and we are adept at finding and recruiting the best of the best in terms of reservation booking agents.
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