What is a reservation booking agent?
A reservation booking agent is an individual responsible for managing the process of booking reservations for customers in various industries, including hospitality, travel and entertainment. They coordinate schedules, communicate with customers and ensure compliance with policies and regulations.
Reservation booking tasks are often repetitive and rule-based, making them suitable for outsourcing. By outsourcing these tasks to a reservation booking agent, businesses can free up their local teams to focus on higher-value tasks such as providing exceptional customer service and driving revenue growth. A reservation booking agent plays a crucial role in ensuring customer satisfaction, which is essential for building and maintaining a loyal customer base.
What makes a great outsourced reservation booking agent?
Reservation booking agents should possess excellent communication and organisational skills, attention to detail and the ability to multitask. They should have a deep understanding of the industry they are booking reservations for and be knowledgeable about different booking systems and software. Experience in customer service and handling customer complaints is also essential, as is the ability to remain calm and professional under pressure. Familiarity with the culture and customs of the customers they are interacting with can also be an advantage, especially for industries such as hospitality and travel.