What is outsourced broker support?
Outsourcing broker support services is the process of sending certain broker admin tasks to someone who is external to your company, often overseas in locations such as the Philippines.
An outsourced broker support officer is involved in all of the repetitive, admin-related tasks associated with broking such as loan processing and maintenance. This will allow your broking team to focus on more revenue generating work such as building client relationships and generating more leads.
Broker support officers can complete an array of tasks, including but not limited to:
- Loan packaging and processing
- Loan maintenance
- Valuations, pricing and serviceability
- Database management
- General administration support
- Customer care
- Client retention activities.