Outsourcing eCommerce
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What is outsourcing for eCommerce?

Outsourcing in the eCommerce industry is the process of sending certain tasks such as customer service, chat management, digital marketing, general administration and more, to a team or team member outside of your organisation - typically overseas. It can increase staff satisfaction, improve your profit margins and turnaround times.

What are the current eCommerce industry outsourcing trends?

The global eCommerce market is expected to grow to approximately $16 billion by 2027, with a compound annual growth rate (CAGR) of 22.9% from 2020 to 2027. This growth can be largely attributed to the implementation of omnichannel business models, the increased use of social media, the adoption of internet services and advancements in payment modes. Advanced technology such as virtual reality for personalised shopping experiences is one of the many trends contributing to the eCommerce market growth.

The eCommerce market is booming. The COVID-19 pandemic increased online sales globally. Consumer lifestyles and buying patterns have changed, enabling them to switch from purchasing in traditional bricks and mortar stores to online. eCommerce businesses need to embrace this new reality and adapt their current business model to meet consumer demand - or risk being left behind.

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Why outsource in eCommerce?

For eCommerce businesses to keep up with this expected continued growth, they need to ensure they are investing wisely in quality talent to support their ability to adapt, scale and grow. The answer: outsourcing. By engaging a larger global talent pool, you’ll be able to increase your profits and scale easily to meet demand.

Outsourcing solutions allow eCommerce companies to benefit from increased efficiency gains while also completing a variety of tasks for a fraction of the price. Many of our clients outsource eCommerce services and experience these benefits first-hand.

Services

At Beepo, we offer support in an array of roles. By outsourcing tasks in your eCommerce business, your local employees will have the time to focus on the tasks they were initially hired to do - the tasks that will keep them motivated and satisfied in their role. As a result of this, your business will experience major efficiency gains, which will ultimately increase your staff's capacity to take on more work.

With the help of an offshore team, your business will experience an increase in employee retention and job satisfaction, in addition to sustainable revenue growth.

Outsourcing eCommerce job roles

Identifying the tasks you want to send offshore is key to a successful outsourcing journey. Most organisations tend to outsource the back-office, process-driven tasks that usually consume a lot of time. However, we’re increasingly seeing many organisations looking to fill more complex and technical roles offshore.

There are an array of eCommerce tasks you can outsource in your business, here are examples of just a few options you can offshore to get you started:

We’ll find a team or an employee to support your business in whatever capacity you require.

Roles you can outsource include:

Outsourcing companies - how to choose your provider

Benefits of outsourcing for eCommerce businesses include improved productivity, efficiency, retention rates and staff satisfaction. It’s a process that can save your organisation up to 70% on employment costs compared with hiring talent locally. However, choosing the wrong outsourcing provider can be detrimental to your success.

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

  • Can you detail your standard security policies and infrastructure to manage data, security and privacy?
  • What tools do you have in place to ensure staff members remain online and productive 100% of the time?
  • What productivity reporting do you provide as a standard?
  • If things are not working out, what is the notice period and termination fees?
  • How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your business the most.

The Beepo advantage

Here at Beepo, we always strive to deliver the best service possible. It’s why we offer businesses a distinct competitive advantage with offshore staffing solutions.

We understand the hardships our clients face when finding and retaining the right employee for the job. When hiring an offshore team or team member with Beepo, we run a rigorous recruitment process to ensure we’re finding you the best talent possible. Your new full-time Beepo employee will also be 100% dedicated to your business and your business only.

Supercharge your business for growth through outsourcing, speak to us today about a tailored solution for your business.

Interested in learning more about the outsourced solution we can provide for your business?
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