Outsourcing for eCommerce

Send eCommerce tasks to a dedicated offshore team member in the Philippines.

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Why should eCommerce businesses outsource?

The global eCommerce market is expected to grow to approximately $16 billion by 20271, with a compound annual growth rate (CAGR) of 22.9% from 2020 to 2027. This growth can be largely attributed to the implementation of omnichannel business models, the increased use of social media, the adoption of internet services and advancements in payment modes. Advanced technology such as virtual reality for personalised shopping experiences is one of the many trends contributing to eCommerce market growth.

The eCommerce market is booming. The COVID-19 pandemic increased online sales globally. Consumer lifestyles and buying patterns have changed, enabling them to switch from purchasing in traditional bricks and mortar stores to online. eCommerce businesses need to embrace this new reality and adapt their current business model to meet consumer demand - or risk being left behind.

There is also the current global talent shortage that is gripping organisations, with nearly 69% of businesses2 having difficulty sourcing and retaining skilled talent. With the pandemic alone pushing global unemployment over the 200 million mark3, it would be fair to assume that employers might ‘have their pick’ from a large pool of quality, skilled workers who suffered because of sudden employment losses or financial turmoil during this time. However, there is research to suggest that applicants are now in control4, wanting more value-based benefits from potential employers rather than just financial gain.

Considering alternative resourcing strategies, like outsourcing, is a way eCommerce businesses can open up to a global pool of quality talent and reap the following benefits:

  • Cost savings: Hiring new staff is an expensive process and outsourcing can save your organisation money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.
  • Improved efficiencies and staff satisfaction: Outsourcing experts help you identify roles that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them leading to productivity improvements across the board.
  • Business scalability: One of the many reasons organisations struggle to grow is a lack of funds to invest in additional resources to support growth objectives. With the additional support of an offshore team member(s), you can increase the capacity for your organisation to take on more work.

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eCommerce functions, roles and tasks

At Beepo, we offer support across a variety of eCommerce functions, roles and tasks. Identifying which tasks or roles are best suited to an offshore team can be quite challenging. Many eCommerce organisations tend to outsource the time-consuming, administrative and process driven tasks. However, we’re increasingly seeing many organisations offshoring more complex and technical roles.

We’ll find a team or an employee to support your business in whatever capacity you require.

eCommerce tasks

There are an array of eCommerce tasks you can outsource in your business including, but not limited to:

  • Administrative support
  • Customer service
  • Inbound and outbound sales support
  • Live chat support
  • Payroll processing
  • SEO and SEM optimisation
  • Social media marketing.

Outsourcing companies - how to choose your provider

Choosing the wrong outsourcing provider can be detrimental to your success.

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

  • Can you detail your standard security policies and infrastructure to manage data, security and privacy?
  • What tools do you have in place to ensure staff members remain online and productive 100% of the time?
  • What productivity reporting do you provide as a standard?
  • If things are not working out, what is the notice period and termination fees?
  • How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your firm the most.


References:

1 E-Commerce Market Worth $16,215.6 Billion by 2027

2 ManpowerGroup Employment Outlook Survey Q3 2021

3 COVID crisis to push global unemployment over 200 million mark in 2022

4 COVID-19 and the employee experience: How leaders can seize the moment

The Beepo advantage

Here at Beepo, we always strive to deliver the best service possible. It’s why we offer businesses a distinct competitive advantage with offshore staffing solutions.

We understand the hardships our clients face when finding and retaining the right employee for the job. When hiring an offshore team or team member with Beepo, we run a rigorous recruitment process to ensure we’re finding you the best talent possible. Your new full-time Beepo employee will also be 100% dedicated to your business and your business only.

Supercharge your business for growth through outsourcing, speak to us today about a tailored solution for your business.

Interested in learning more about the outsourcing solutions we can provide for your business?
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