inbound-sales-support

Outsource inbound sales support officers to the Philippines

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What is outsourced inbound sales support?

The outsourcing of inbound sales support involves engaging someone who is external to your company to manage the process of responding to potential customers and guiding them through the sales process to a close. Often this type of work is completed by people located offshore in places such as the Philippines.

Outsourcing inbound sales and their fulfilment will enable your organisation to focus on more strategic requirements such as business and product development. Businesses benefit greatly from having specialist inbound sales support representatives to manage this aspect of sales. It requires a strong customer service focus and the ability to build rapport with customers to effectively close the sale.

An offshore inbound sales support staff member can complete a number of sales related tasks, including but not limited to:

  • Responding to customer enquiries regarding products or services
  • Nurturing potential customers through the sales journey
  • Meeting sales targets
  • Communicating with customers via voice or message
  • Following up with potential customers
  • Converting warm leads to closed sales
  • Customer retention and renewal
  • Building rapport and personalising products or services to suit customer needs.

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Why do businesses outsource inbound sales support offshore?

Whether you’re a large or growing business, there often comes a point where resources are stretched and you require additional sales support. Inbound sales support is one aspect of your business that can be very successfully outsourced. Regions such as the Philippines are renowned for their expertise in this area and they are offshore providers that specialise in providing customer service and sales support.

Once the support staff are trained in your product or service, they can apply their expertise in customer service to converting your potential customers to closed sales. This then leaves your local team free to focus on the strategic side of generating new leads or developing new products and services to grow your business.

What other customer service job roles can be outsourced?

In addition to inbound sales support there are a number of customer service and sales roles that are ideal for outsourcing. These include:

What are the benefits of outsourcing inbound sales support offshore?

Organisations are able to appreciate the added benefits that come from offshoring inbound sales support duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your inbound sales support team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine inbound sales support tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full time offshore inbound sales support can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable inbound sales support tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation

What are the costs associated with outsourcing inbound sales support?

Outsourcing your inbound sales support to the Philippines can represent significant employment cost savings for your business of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything from infrastructure, security, management and recruitment, to training, IT, legal and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring outsourced inbound sales support work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

  • Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market. 
  • Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available. 
  • Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
  • Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Based in Australia, Beepo is an outsourcing company that specialises in offshore staffing solutions. We understand the challenges faced by businesses in recruiting and retaining hard working employees, and offer the ability for these businesses to get ahead of their competitors through cost effective resourcing. The Philippines is well-known for its pool of talented sales and customer service professionals and we know where and how to find the right candidates to suit your business needs.

Our team will recruit, onboard and manage your team of staff while you keep control of their sales targets, deliverables and output expectations. We have everything in place for your staff to hit the ground running from day one, and to deliver on your sales targets.

Our customer focused, inbound sales people will ensure your potential customers are nurtured through the sales journey and converted to new customers, leaving you and your local team to focus on the growth of your business.

Additional sales support roles and services your business can outsource to the Philippines

So, you've decided to send your outsource inbound sales support tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other sales support services as well? Take a look at the below list of roles and services that are well-suited to offshoring:

Interested in learning more about the outsourced solution we can provide for your business?