Outsource Business Administration Assistants

What is an administration assistant?

An administration assistant is responsible for performing all day-to-day administrative functions of a business. Most transactional, time-consuming tasks that are administrative in nature get assigned to administration assistants. These include answering incoming calls, organising documentation and filing, and additional functions such as payroll, banking and general admin duties. They can also be called an administration or office clerk, or receptionist in some cases.

Administration assistant duties and tasks can include:

Distributing communications, such as phone messages or mail, to relevant members of an organisation

Generating reports, memos or meeting minutes

Filing paperwork and organising documents or folders

Transcription work and proofreading

Additional duties as appropriate to the organisation in which they are employed.

These administrative tasks are particularly well-suited to being outsourced. Organisations free up their local administration teams’ time by sending these tasks to outsourced administration assistants. This allows your onshore team to focus on performing higher value, revenue generating work.

As administration assistants perform a variety of admin-related and functional tasks, they need to be able to prioritise and work methodically to the requirements of an organisation. They ensure everything runs smoothly behind the scenes, from keeping information organised and ready to go for relevant stakeholders to drafting messages and organising meeting rooms for appointments. Successful administration assistants are logical, organised and orderly as they are heavily relied upon to keep the back office functioning efficiently.

Outsourcing service providers recruit administration assistants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have assisting organisational departments or managers in an administrative form?
What are your time management skills like?
How do you ensure excellent communication, both written and verbal, between external and internal stakeholders?
What organisation techniques do you use to ensure information is updated and maintained?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What tools and systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Outsourcing companies can help you find the right candidate to meet your organisation's administrative requirements by hiring these administration assistants who can efficiently support and coordinate with your onshore teams to increase revenue.

Whether you are looking to train an administration assistant from the ground up and teach them your business's way of doing things, or
Whether you are seeking expertise and a team of administration assistants with certifications and higher education.

Benefits of outsourcing administration assistant roles

Organisations are able to appreciate the added benefits that come from offshoring administration assistant duties to the Philippines, including:

Increased employee satisfaction

Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your administration assistant team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.
Cost savings

Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine administration assistant tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.
Business growth

Hiring full time offshore administration assistant can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.
Efficiency increase

Sending daily, time consuming, repeatable administration assistant tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with outsourcing administration assistant roles?

Outsourcing your administration assistant roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

Outsource business administration assistants to the Philippines

What is an administration assistant?

What key skills and qualifications make a great administration assistant?

Benefits of outsourcing administration assistant roles

What are the costs associated with outsourcing administration assistant roles?

The Beepo advantage

Resources to kickstart your offshoring journey