Outsource Business Administration Assistants

What is an administration assistant?

An administration assistant is responsible for performing all day-to-day administrative functions of a business. Most transactional, time-consuming tasks that are administrative in nature get assigned to administration assistants. These include answering incoming calls, organising documentation and filing, and additional functions such as payroll, banking and general admin duties. They can also be called an administration or office clerk, or receptionist in some cases.

Administration assistant duties and tasks can include:

Distributing communications, such as phone messages or mail, to relevant members of an organisation
Generating reports, memos or meeting minutes
Filing paperwork and organising documents or folders
Transcription work and proofreading
Additional duties as appropriate to the organisation in which they are employed.

These administrative tasks are particularly well-suited to being outsourced. Organisations free up their local administration teams’ time by sending these tasks to outsourced administration assistants. This allows your onshore team to focus on performing higher value, revenue generating work.

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As administration assistants perform a variety of admin-related and functional tasks, they need to be able to prioritise and work methodically to the requirements of an organisation. They ensure everything runs smoothly behind the scenes, from keeping information organised and ready to go for relevant stakeholders to drafting messages and organising meeting rooms for appointments. Successful administration assistants are logical, organised and orderly as they are heavily relied upon to keep the back office functioning efficiently.

Outsourcing service providers recruit administration assistants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have assisting organisational departments or managers in an administrative form?
What are your time management skills like?
How do you ensure excellent communication, both written and verbal, between external and internal stakeholders?
What organisation techniques do you use to ensure information is updated and maintained?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What tools and systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Outsourcing companies can help you find the right candidate to meet your organisation's administrative requirements by hiring these administration assistants who can efficiently support and coordinate with your onshore teams to increase revenue.

Whether you are looking to train an administration assistant from the ground up and teach them your business's way of doing things, or
Whether you are seeking expertise and a team of administration assistants with certifications and higher education.

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with outsourcing administration assistant roles?

Outsourcing your administration assistant roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced administration assistant work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.