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Outsourcing NDIS
services to the Philippines

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What is NDIS outsourcing?

Outsourcing in NDIS plan management involves assigning certain tasks to someone outside of your organisation, typically a team or team member overseas. By outsourcing specific tasks in your NDIS plan management business, you can expect to experience an increase in staff morale, turnaround times and client satisfaction.

Why outsource NDIS services?

Plan management businesses are notorious for having copious amounts of back office admin
including a plethora of invoices for processing.

In 2019, Australia had over 19,000 registered providers compared to over 300,000 participants. Fast forward to 2020, and the number of participants has increased by over 50,000 in a little over three months. Considering only 18.2% of that 350,000+ are self managed, you can begin to see how heavily in demand plan managers really are.

Many plan managers are currently not in a position to invest into growing their support coordination market share as they struggle on the other side of the business with staff attrition. By outsourcing the repetitive, yet important, back office functions in a plan management business, your business will experience a decrease in staff attrition, and you’ll create opportunities for business growth via increased capacity.

Other benefits of outsourcing in plan management businesses include cost savings, improved turnaround times and greater access to talent. These are just a few of the reasons why more plan managers than ever are implementing an offshore element into their business.

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What do we do?

Beepo is one of Australia's premier outsourcing specialists based in the Philippines. We provide talented offshore staff to plan management businesses, allowing them to improve their margins and grow sustainably.

We specialise in support across an array of roles and industries to provide our clients with a competitive advantage, enabling them to retain their market share.

By offshoring the repetitive, process-driven tasks in your business, you will free up considerable capacity to scale and grow sustainably.

If implemented correctly, your business could be reaping benefits such as:

What NDIS services can you outsource in your business?

Identifying the tasks and/or roles you want to outsource can be challenging. Most businesses tend to outsource the back-office, process driven tasks - the tasks that usually consume a lot of time. However, as outsourcing continues to develop, we're seeing many businesses looking to fill more complex and technical roles offshore.

When you hire an offshore team or team member with Beepo, they can support your business in whatever capacity you require by completing tasks such as:

  • Accounts payable with coding accuracy
  • Emailing providers for additional information if required to process invoices
  • General data processing
  • Interpreting the NDIS price list and determining categories for invoices.

Roles you can outsource include:

How to choose your provider?

Choosing the right outsourcing provider for your business is vital to the success of your outsourcing journey. To ensure youre choosing the right provider for your business, start by asking the right questions. Some of these questions may include:

  • Can you detail your standard security policies and infrastructure to manage data, security and privacy?
  • Have there been any data breaches in the past?
  • What is your ratio of supervisors to outsourced staff?
  • How do you supervise my outsourced staff?
  • How many annual leave days and sick days do your staff receive?
  • How do you manage currency fluctuations and will my invoice go up and down each month?
  • Do you have a customer onboarding process? If so, what is it?

It’s important that you choose a provider that is well aligned to your business objectives. Remember, each provider will bring something different to the table - no two will offer the same facilities or management. It’s why it’s so important for you to drill into their operations to get a thorough understanding of which one is the right partner for your business.

Choosing an offshore provider is a step that is often rushed. Because of this many businesses have a negative outsourcing experience which has resulted in the myths that we hear today. By taking the time to find the right provider for your business, you’re ensuring the success of your outsourcing journey.

The Beepo advantage

At Beepo, we understand the hardships our clients face when it comes to operating in Australia’s costly and highly regulated workforce. It’s why we offer businesses, of all sizes, a competitive advantage with offshore staffing solutions.

Supercharge your business for growth through outsourcing, speak to us today about a tailored solution for your plan management business.

Interested in learning more about the outsourced solution we can provide for your business?