Outsourced NDIS Administrators

Why should NDIS businesses outsource?

Plan management businesses are notorious for having copious amounts of back office admin including a plethora of invoices for processing. In 2016, Australia had over 4,000 registered providers and almost 30,000 participants. Fast forward to 2021, and the number of participants has increased to around 466,000 across 16,500 registered providers¹. You can begin to see how heavily in demand plan managers really are. Many plan managers are currently not in a position to invest into growing their support coordination market share as they struggle on the other side of the business with staff attrition.

On top of this, there exists a global talent shortage, with nearly 69% of businesses² having difficulty sourcing and retaining skilled talent. With the pandemic alone pushing global unemployment over the 200 million mark³, it would be fair to assume that employers might ‘have their pick’ from a large pool of quality, skilled workers who suffered because of sudden employment losses or financial turmoil during this time. However, there is research to suggest that applicants are now in control⁴, wanting more value-based benefits from potential employers rather than just financial gain.

Considering alternative resourcing strategies, like outsourcing, is a way NDIS businesses can open up to a global pool of quality talent and reap the following benefits:

Cost savings: Outsourcing can save your business money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.
Expert support: Outsourcing providers are experts in providing insights and advice at each stage of the outsourcing process. Their expert advice can help your business get the best out of your outsourcing journey and ensure it is optimised for success.
Improve business flexibility and availability: Outsourcing can help your business become more agile and flexible by opening up 24/7 availability.
Business growth: Outsourcing can free up funds that can be used to reinvest back into the growth of your business. With the additional support of an offshore team member(s), you can increase the capacity for your business to take on more work.
Improved staff satisfaction rates: Outsourcing can help you to identify roles and tasks that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.

NDIS functions, roles and tasks

At Beepo, we offer support across a variety of NDIS functions, roles and tasks. Identifying which tasks or roles are best suited to an offshore team can be quite challenging. Many NDIS organisations tend to outsource the time-consuming, administrative and process driven tasks. However, we’re increasingly seeing many organisations offshoring more complex and technical roles.

We’ll find a team or an employee to support your business in whatever capacity you require.

Outsourcing companies - how to choose your provider

Choosing the wrong outsourcing provider can be detrimental to your success.

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

Can you detail your standard security policies and infrastructure to manage data, security and privacy?
What tools do you have in place to ensure staff members remain online and productive 100% of the time?
What productivity reporting do you provide as a standard?
If things are not working out, what is the notice period and termination fees?
How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your firm the most.

References:

1 NDIA 2020-21 Annual Report

2 ManpowerGroup Employment Outlook Survey Q3 2021

3 COVID crisis to push global unemployment over 200 million mark in 2022

4 COVID-19 and the employee experience: How leaders can seize the moment

Frequently asked questions

At Beepo, we offer support across a variety of NDIS functions, roles and tasks. These include:

Plan management businesses are notorious for having copious amounts of back office admin including a plethora of invoices for processing. Many plan managers are currently not in a position to invest in growing their support coordination market share as they struggle on the other side of the business with staff attrition. Considering alternative resourcing strategies, like outsourcing, is a way NDIS businesses can access a global pool of quality talent.

Businesses can benefit from the following by investing in outsourcing for NDIS:

Outsourcing for NDIS means your business sends NDIS tasks to a dedicated offshore team member(s) who is based outside of your business. For example, if you decide to outsource your NDIS with Beepo, your team member would be based in our office in the Philippines.

This is completely dependent on the outsourcing provider you choose to partner with. Outsourcing allows additional work to be completed, at significantly reduced costs, especially when outsourcing offshore to a lower cost economy, such as the Philippines, where employment costs are up to 70% less. Hiring new staff is an expensive process. Beepo’s outsourcing model takes care of all these costs including recruitment, human resources, new office equipment, superannuation, payroll tax, workers compensation, IT and overall management supervision. Apart from the engagement costs, you would only be sacrificing your time to train your new employees, which is a long-term investment for your business.