Outsourcing for NDIS

Send NDIS tasks to a dedicated offshore team member in the Philippines.

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Why should NDIS businesses outsource?

Plan management businesses are notorious for having copious amounts of back office admin including a plethora of invoices for processing. In 2016, Australia had over 4,000 registered providers and almost 30,000 participants. Fast forward to 2021, and the number of participants has increased to around 466,000 across 16,500 registered providers1. You can begin to see how heavily in demand plan managers really are. Many plan managers are currently not in a position to invest into growing their support coordination market share as they struggle on the other side of the business with staff attrition.

On top of this, there exists a global talent shortage, with nearly 69% of businesses2 having difficulty sourcing and retaining skilled talent. With the pandemic alone pushing global unemployment over the 200 million mark3, it would be fair to assume that employers might ‘have their pick’ from a large pool of quality, skilled workers who suffered because of sudden employment losses or financial turmoil during this time. However, there is research to suggest that applicants are now in control4, wanting more value-based benefits from potential employers rather than just financial gain.

Considering alternative resourcing strategies, like outsourcing, is a way NDIS businesses can open up to a global pool of quality talent and reap the following benefits:

  • Cost savings: Hiring new staff is an expensive process and outsourcing can save your organisation money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.
  • Improved efficiencies and staff satisfaction: Outsourcing experts help you identify roles that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them leading to productivity improvements across the board.
  • Business scalability: One of the many reasons organisations struggle to grow is a lack of funds to invest in additional resources to support growth objectives. With the additional support of an offshore team member(s), you can increase the capacity for your organisation to take on more work.

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NDIS functions, roles and tasks

At Beepo, we offer support across a variety of NDIS functions, roles and tasks. Identifying which tasks or roles are best suited to an offshore team can be quite challenging. Many NDIS organisations tend to outsource the time-consuming, administrative and process driven tasks. However, we’re increasingly seeing many organisations offshoring more complex and technical roles.

We’ll find a team or an employee to support your business in whatever capacity you require.

NDIS tasks

There are an array of NDIS tasks you can outsource in your business including, but not limited to:

  • Accounts payable with coding accuracy
  • Emailing providers for additional information if required to process invoices
  • General data processing
  • Interpreting the NDIS price list and determining categories for invoices.

Outsourcing companies - how to choose your provider

Choosing the wrong outsourcing provider can be detrimental to your success.

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

  • Can you detail your standard security policies and infrastructure to manage data, security and privacy?
  • What tools do you have in place to ensure staff members remain online and productive 100% of the time?
  • What productivity reporting do you provide as a standard?
  • If things are not working out, what is the notice period and termination fees?
  • How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your firm the most.


References:

1 NDIA 2020-21 Annual Report  

2 ManpowerGroup Employment Outlook Survey Q3 2021

3 COVID crisis to push global unemployment over 200 million mark in 2022

4 COVID-19 and the employee experience: How leaders can seize the moment

The Beepo advantage

At Beepo, we understand the hardships our clients face when it comes to operating in Australia’s costly and highly regulated workforce. It’s why we offer businesses, of all sizes, a competitive advantage with offshore staffing solutions.

Supercharge your business for growth through outsourcing, speak to us today about a tailored solution for your plan management business.

Interested in learning more about the outsourced solution we can provide for your business?
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