Hospitality and tourism outsourcing

Why should businesses in the hospitality and tourism industry outsource?

The hospitality and tourism industry thrives on the following mottos, ‘a happy customer is a loyal customer’ and ‘a happy customer is a repeat customer.’ Businesses in this industry need to identify strategies to keep their customers coming back for more, improving the quality of their service and achieving business growth.

68% of hiring tourism and hospitality businesses are having challenges with recruitment and a further 58% of them are facing a lack of appropriate skills, qualifications or experience¹. It’s fair to assume that employers might have their ‘pick of the bunch’ from a large pool of quality, skilled workers with global unemployment hitting well over the 200 million mark². However, despite the sudden employment losses or financial turmoil experienced by employees during this time, there is research to suggest that applicants are now in control³, wanting more value-based benefits from potential employers rather than just financial gain.

Considering alternative resourcing strategies, like outsourcing, is a way businesses in the hospitality and tourism industry can open up to a global pool of quality talent and reap the following benefits:

Cost savings: Outsourcing can save your business money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.
Expert support: Outsourcing providers are experts in providing insights and advice at each stage of the outsourcing process. Their expert advice can help your business get the best out of your outsourcing journey and ensure it is optimised for success.
Improve business flexibility and availability: Outsourcing can help your business become more agile and flexible by opening up 24/7 availability.
Business growth: Outsourcing can free up funds that can be used to reinvest back into the growth of your business. With the additional support of an offshore team member(s), you can increase the capacity for your business to take on more work.
Improved staff satisfaction rates: Outsourcing can help you to identify roles and tasks that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.

Hospitality and tourism functions, roles and tasks

At Beepo, we offer support across a variety of hospitality and tourism functions, roles and tasks. Identifying which tasks or roles are best suited to an offshore team can be quite challenging. Many businesses within this industry tend to outsource time-consuming, administrative and process-driven tasks. However, we’re increasingly seeing many organisations offshoring more complex and technical roles.

We’ll find a team or an employee to support your business in whatever capacity you require.

Outsourcing companies - how to choose your provider

Choosing the wrong outsourcing provider can be detrimental to your success.

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

Can you detail your standard security policies and infrastructure to manage data, security and privacy?
What tools do you have in place to ensure staff members remain online and productive 100% of the time?
What productivity reporting do you provide as a standard?
If things are not working out, what is the notice period and termination fees?
How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your firm the most.

References:

1 https://tourism.sa.gov.au/media/0j5l4yba/sa-tourism-workforce-survey-report-august-2021.pdf

2 https://news.un.org/en/story/2021/06/1093182

3 https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/covid-19-and-the-employee-experience-how-leaders-can-seize-the-moment

Frequently asked questions

At Beepo, we offer support across a variety of hospitality and tourism functions, roles and tasks. These include:

Businesses can benefit from the following by investing in hospitality and tourism outsourcing:

Hospitality and tourism outsourcing means your business sends certain tasks to a dedicated offshore team member(s) who is based outside of your business. If you decide to outsource with Beepo, your team member(s) would be based in our office in the Philippines.

This is completely dependent on the outsourcing provider you choose to partner with. Outsourcing allows additional work to be completed, at significantly reduced costs, especially when outsourcing offshore to a lower cost economy, such as the Philippines, where employment costs are up to 70% less. Hiring new staff is an expensive process. Beepo’s outsourcing model takes care of all these costs including recruitment, human resources, new office equipment, superannuation, payroll tax, workers compensation, IT and overall management supervision. Apart from the engagement costs, you would only be sacrificing your time to train your new employees, which is a long-term investment for your business.