icon-collections officer

Outsource collections officers to the Philippines


What is a collections officer?

A collections officer is responsible for maintaining effective debt management controls, chasing credit and reconciling customer accounts for a business while managing debtor financial hardships. They are also known as ‘credit officers’, ‘accounts receivable officers’ and ‘debt collectors.’

Credit and collection tasks are particularly well-suited to being outsourced as they consist largely of repetitive, rules-based work. Sending these transactional accounting tasks to an offshore collections officer will free up your local teams' time to perform more value-adding, long-term revenue generation work such as nurturing client relationships.

What makes a great outsourced collections officer?

To be a successful collections officer, you need to be able to empathetically connect with customers, especially those dealing with financial hardship and also have thorough knowledge of accounting practices and credit policies. Familiarity with popular accounting software such as MYOB and XERO as well as CRMs can assist in easily identifying customer credit issues and resolving disputes quicker. In terms of qualifications, a higher education degree or certificate in accounting, bookkeeping or courses on financial hardship and debt control management are desirable.


What makes a great outsourced collections officer?

Benefits of hiring an outsourced collections officer

Organisations are able to appreciate the added benefits that come from offshoring credit and collection duties to the Philippines, including:

  • Cost savings

    Cost savings

    Outsourcing can save your business money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.

  • Expert support

    Expert support

    Outsourcing providers are experts in providing insights and advice at each stage of the outsourcing process. Their expert advice can help your business or recruitment company get the best out of your outsourcing journey and ensure it is optimised for success.

  • Improve business flexibility and availability

    Improve business flexibility and availability

    Outsourcing can help your business become more agile and flexible by opening up 24/7 availability.

  • Business growth

    Business growth

    Outsourcing can free up funds that can be used to reinvest back into the growth of your business. With the additional support of an offshore team member(s), you can increase the capacity for your business to take on more work.

  • Improved staff satisfaction rates

    Improved staff satisfaction rates

    Outsourcing can help you to identify roles and tasks that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.

What are the costs associated with hiring outsourced collections officers??

Outsourcing credit and collection duties to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

The Beepo advantage

Beepo is an Australian-based outsourcing company that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its accounting talent and we are adept at finding and recruiting the best of the best in terms of collections officers.

Interested in learning more about the outsourcing solutions we can provide for your business?