Outsource Broker Support Officers

What is a broker support officer?

A broker support officer is responsible for providing general administrative support and may also assist with processing loans from application through to settlement. Broker support officers handle a range of tasks, from managing incoming calls and customer service functions to entering loan applications into CRM and preparing formal loan documents for final sign off.

Broker support officer duties and tasks can include:

Maintaining client accounts and file documentation
Preparing and proofreading documents
Conducting relevant market research as directed by brokers
Generating marketing material and liaising with internal departments to create content
General administration duties
Loan processing and ensuring lender submissions are compliant with company and lender policies.

These broker support officer tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. By sending these transactional finance tasks out to an outsourced broker support officer, organisations can free up their local team’s time to focus on performing value-added, revenue generating work.

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A broker support officer is an assistant to a broker. This requires quick and agile thinking to perform necessary administrative tasks to support their brokers. As they liaise with customers or clients, broker support officers need to have strong customer service skills. They need to be self-motivated and independent as well as possess analytical skills and strong attention to detail to be able to successfully problem solve.

Outsourcing providers recruit broker support officers the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have providing administrative support?
What are your problem-solving, decision-making and judgement skills like?
How do you ensure excellent communication and uphold customer service when dealing with customers and internal stakeholders?
What organisation techniques do you use to ensure you collect, collate and keep up-to-date client information?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What systems and tools are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Broker support officers work in fast-paced and demanding environments, so being able to manage stress without jeopardising their quality of work is a key trait to any successful broker support officer.

Outsourcing companies can help you find the right candidate to meet your organisation’s loan requirements:

Whether you are looking to train a broker support officer from the ground up and teach them your business's way of facilitating loan applications and supporting brokers, or
Whether you are seeking expertise and broker support officers with certifications and higher education.

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with hiring an offshore broker support officer?

Outsourcing your broker support officer services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced broker support officer work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.