Outsource broker support officers to the Philippines


What is a broker support officer?

A broker support officer is responsible for providing general administrative support and may also assist with processing loans from application through to settlement. Broker support officers handle a range of tasks, from managing incoming calls and customer service functions to entering loan applications into CRM and preparing formal loan documents for final sign off.

Broker support officer duties and tasks can include:

  • Maintaining client accounts and file documentation
  • Preparing and proofreading documents
  • Conducting relevant market research as directed by brokers
  • Generating marketing material and liaising with internal departments to create content
  • General administration duties
  • Loan processing and ensuring lender submissions are compliant with company and lender policies.

These broker support officer tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. By sending these transactional finance tasks out to an outsourced broker support officer, organisations can free up their local team’s time to focus on performing value-added, revenue generating work.


What key skills and qualifications make a great broker support officer?

A broker support officer is an assistant to a broker. This requires quick and agile thinking to perform necessary administrative tasks to support their brokers. As they liaise with customers or clients, broker support officers need to have strong customer service skills. They need to be self-motivated and independent as well as possess analytical skills and strong attention to detail to be able to successfully problem solve. 

Outsourcing providers recruit broker support officers the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

  • What experience and knowledge do you have providing administrative support?
  • What are your problem-solving, decision-making and judgement skills like?
  • How do you ensure excellent communication and uphold customer service when dealing with customers and internal stakeholders?
  • What organisation techniques do you use to ensure you collect, collate and keep up-to-date client information?
  • Provide an example of how you showcased a high level of accuracy and attention to detail.
  • What systems and tools are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Broker support officers work in fast-paced and demanding environments, so being able to manage stress without jeopardising their quality of work is a key trait to any successful broker support officer. 

Outsourcing companies can help you find the right candidate to meet your organisation’s loan requirements:

  • Whether you are looking to train a broker support officer from the ground up and teach them your business's way of facilitating loan applications and supporting brokers, or 
  • Whether you are seeking expertise and broker support officers with certifications and higher education.

Benefits of outsourcing broker support officer services

Organisations are able to appreciate the added benefits that come from offshoring broker support officer duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your broker support officer team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine broker support officer tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full time offshore broker support officer can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable broker support officer tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore broker support officer?

Outsourcing your broker support officer services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced broker support officer work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

  • Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market. 
  • Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available. 
  • Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
  • Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Beepo is an Australian-based outsourcing company that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its finance talent and claims skills, and we are adept at finding and recruiting the best of the best.

Additional finance roles and services your business can outsource to the Philippines

So, you've decided to send your outsource broker support officer tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other finance services as well? Take a look at the below list of roles and services that are well-suited to offshoring:

Interested in learning more about the outsourced solution we can provide for your business?