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A broker support officer is responsible for providing general administrative support and may also assist with processing loans from application through to settlement. Broker support officers handle a range of tasks, from managing incoming calls and customer service functions to entering loan applications into CRM and preparing formal loan documents for final sign off.
Broker support officer duties and tasks can include:
These broker support officer tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. By sending these transactional finance tasks out to an outsourced broker support officer, organisations can free up their local team’s time to focus on performing value-added, revenue generating work.
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A broker support officer is an assistant to a broker. This requires quick and agile thinking to perform necessary administrative tasks to support their brokers. As they liaise with customers or clients, broker support officers need to have strong customer service skills. They need to be self-motivated and independent as well as possess analytical skills and strong attention to detail to be able to successfully problem solve.
Outsourcing providers recruit broker support officers the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:
In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Broker support officers work in fast-paced and demanding environments, so being able to manage stress without jeopardising their quality of work is a key trait to any successful broker support officer.
Outsourcing companies can help you find the right candidate to meet your organisation’s loan requirements:
Organisations are able to appreciate the added benefits that come from offshoring broker support officer duties to the Philippines, including:
Increased employee satisfaction
Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your broker support officer team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.
Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine broker support officer tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.
Hiring full time offshore broker support officer can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.
Sending daily, time consuming, repeatable broker support officer tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.
Outsourcing your broker support officer services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.
For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.
Beepo is an Australian-based outsourcing company that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its finance talent and claims skills, and we are adept at finding and recruiting the best of the best.
Additional finance roles and services your business can outsource to the Philippines
So, you've decided to send your outsource broker support officer tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other finance services as well? Take a look at the below list of roles and services that are well-suited to offshoring: