Outsource Content Moderators

What is a content moderator?

A content moderator is responsible for reviewing user-generated content to ensure that it’s not inappropriate, harmful or offensive before it is uploaded to a platform. They usually follow brand guidelines or rules that protect the image, compliance and reputation of the business. Depending on business requirements they are usually placed within the marketing, quality assurance (QA), customer service or administration departments.

Content moderator duties and tasks can include:

Maintain the reputation of your business
Promote a strong and positive community for your brand
Reply to customer questions on your social media posts, blogs and forums
Protect your social media page’s users from inappropriate content or harassment
Use software to monitor content for certain words or images that may be off-brand and use judgement to adjust or remove
Determine if a post meets the guidelines of the platform and the business
Remove offensive posts, offensive language and spam comments.

These content moderator tasks are particularly well-suited to being outsourced. Organisations free up their local teams’ time by sending these tasks to outsourced content moderators. This allows your onshore team to focus on performing higher value, revenue-generating work.

Content moderators should have familiarity with online platforms and understand how to successfully navigate them. Conflict resolution and exposure skills are important when monitoring and responding to social media comments or questions. High attention to detail and a keen eye for errors are important as they are constantly reviewing materials and need to be able to detect any malicious or inappropriate content.

Outsourcing service providers recruit content moderators the same way an internal talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have moderating content internally and via external communication channels?
What are your time management skills like?
How do you ensure excellent communication, both written and verbal, between departments responsible for content delivery?
What organisation techniques do you use to ensure information is updated, maintained and reviewed periodically?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What tools and systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in marketing or communications is desirable. Outsourcing companies can help you find the right candidate to meet your organisation's content moderation requirements by hiring content moderators who can efficiently support and coordinate with your onshore teams to increase revenue.

Whether you are looking to train a content moderator from the ground up and teach them your business's way of doing things, or
Whether you are seeking expertise and a team of content moderators with certifications and higher education.

Benefits of outsourcing content moderator roles

Organisations are able to appreciate the added benefits that come from offshoring content moderator duties to the Philippines, including:

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with hiring an offshore content moderator?

Outsourcing your content moderator roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced content moderator work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local job market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.