What is a systems administrator?
A systems administrator is responsible for ensuring that computer systems are up-to-date, configured correctly and reliable for the users. They supervise the installation and management of networks such as desktop computers, wireless networks and server systems.
Systems administrator duties and tasks can include:
- Liaising with stakeholders and relevant users to design an organisation’s system requirements and install appropriate hardware and software to match
- Overseeing systems security, including user security permissions
- Upgrading, repairing, evaluating and optimising systems to ensure quality performance
- Assisting customers with troubleshooting software issues
- Addressing system issues and working with users to identify solutions.
There are a few different types of system administrators, who specialise in:
- Server administration
- Network administration
- Database administration
- Security systems administration.
These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced technical support specialists. This allows your onshore team to focus on nurturing client relationships and performing revenue generating work.