Outsource Systems Administrators

What is a systems administrator?

A systems administrator is responsible for ensuring that computer systems are up-to-date, configured correctly and reliable for the users. They supervise the installation and management of networks such as desktop computers, wireless networks and server systems.

Systems administrator duties and tasks can include:

Liaising with stakeholders and relevant users to design an organisation’s system requirements and install appropriate hardware and software to match

Overseeing systems security, including user security permissions

Upgrading, repairing, evaluating and optimising systems to ensure quality performance

Assisting customers with troubleshooting software issues

Addressing system issues and working with users to identify solutions.

There are a few different types of system administrators, with specialists in:

Server administration

Network administration

Database administration

Security systems administration

These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced technical support specialists. This allows your onshore team to focus on nurturing client relationships and performing revenue generating work.

Systems administrators are the first point-of-contact for organisations when network or system issues arise for its users. They spend a lot of time defining, fixing and resolving these problems. No matter if you hire a specialist systems administrator or a general systems administrator, all of these roles require the ability to interpret technical information and code.

Outsourcing services recruit systems administrators the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have in identifying and solving system issues?
What are your problem-solving and technical literacy skills like?
How do you ensure excellent communication when speaking to users who are not familiar with technology?
What automation and scripting techniques do you use?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What experience do you have with database management tools such as SQL?
What software, hardware and computer systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in information technology is desirable. Systems administrators need to be fluent in computer system software, programs and codes as they live in a system driven world. Outsourcing companies can help you find the right candidate to meet your organisation's tech support requirements by hiring these specialists who understand how to “speak computer” while maintaining excellent customer service skills.

Benefits of outsourcing systems administrator services

Organisations are able to appreciate the added benefits that come from offshoring systems administrator services duties to the Philippines, including:

Increased employee satisfaction

Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your systems administrator team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.
Cost savings

Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine systems administrator tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.
Business growth

Hiring full time offshore systems administrator can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.
Efficiency increase

Sending daily, time consuming, repeatable systems administrator tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore systems administrator?

Outsourcing your systems administration services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

Outsource systems administrators to the Philippines

What is a systems administrator?

What key skills and qualifications make a great systems administrator?

Benefits of outsourcing systems administrator services

What are the costs associated with hiring an offshore systems administrator?

The Beepo advantage

Resources to kickstart your offshoring journey