Outsourced Systems Administrators

What is a systems administrator?

A systems administrator is responsible for ensuring that computer systems are up-to-date, configured correctly and reliable for the users. They supervise the installation and management of networks such as desktop computers, wireless networks and server systems.

Systems administrator duties and tasks can include:

Liaising with stakeholders and relevant users to design an organisation’s system requirements and install appropriate hardware and software to match
Overseeing systems security, including user security permissions
Upgrading, repairing, evaluating and optimising systems to ensure quality performance
Assisting customers with troubleshooting software issues
Addressing system issues and working with users to identify solutions.

There are a few different types of system administrators, who specialise in:

Server administration
Network administration
Database administration
Security systems administration.

These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced technical support specialists. This allows your onshore team to focus on nurturing client relationships and performing revenue generating work.

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Systems administrators are the first point-of-contact for organisations when network or system issues arise for its users. They spend a lot of time defining, fixing and resolving these problems. No matter if you hire a specialist systems administrator or a general systems administrator, all of these roles require the ability to interpret technical information and code.

Outsourcing services recruit systems administrators the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have in identifying and solving system issues?
What are your problem-solving and technical literacy skills like?
How do you ensure excellent communication when speaking to users who are not familiar with technology?
What automation and scripting techniques do you use?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What experience do you have with database management tools such as SQL?
What software, hardware and computer systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in information technology is desirable. Systems administrators need to be fluent in computer system software, programs and codes as they live in a system driven world. Outsourcing companies can help you find the right candidate to meet your organisation's tech support requirements by hiring these specialists who understand how to “speak computer” while maintaining excellent customer service skills.

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with hiring an offshore systems administrator?

Outsourcing your systems administration services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced systems administrator work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.