Outsourced NDIS Virtual Administration Assistants

What is a NDIS administration assistant?

An NDIS (National Disability Insurance Scheme) administration assistant is responsible for supporting the operational and project needs of managers and departments within an organisation.

NDIS administration assistant duties and tasks can include:

Managing NDIS packages through provider websites and portals
Accounts payable with coding accuracy
Interpreting the NDIS price list and determining categories for invoices
Emailing providers for additional information if required to process invoices
General data processing
Ensuring new NDIS participants are set up correctly in CRM with relevant paperwork
Providing general administrative support functions.

These administrative tasks are particularly well-suited to being outsourced. Organisations free up their local teams’ time by sending these tasks to outsourced NDIS admin assistants. This allows your onshore team to focus on performing higher value, revenue generating work.

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NDIS administration assistants require key interpersonal skills to ensure they are communicating effectively to participants, internal stakeholders and NDIS officers. To manage these relationships and competing agendas, they need to be able to handle multiple tasks simultaneously, have excellent attention to detail and remain articulate in all communications. Not only are these soft skills essential, but the role requires team members who are computer literate and familiar with CRM systems as well.

Outsourcing services recruit NDIS administration assistants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have working in the disability sector in an administrative function? If not in this industry, what other administrative roles have you worked in?
What are your time management skills like?
How do you ensure excellent communication with the ability to build rapport among a range of stakeholders?
What organisation techniques do you use to ensure information is updated and maintained?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What client management or CRM systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Outsourcing companies can help you find the right candidate to meet your organisation's NDIS compliance requirements. By hiring these administration assistants who understand the principle of confidentiality and privacy when handling sensitive information, they can efficiently support and coordinate with your onshore teams to increase revenue.

Whether you are looking to train an NDIS administration assistant from the ground up and teach them your business's way of doing things, or
Whether you are seeking expertise and a team of NDIS administration assistants with certifications and higher education.

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with hiring an offshore NDIS administration assistant?

Outsourcing your NDIS administration assistant roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced NDIS administrative assistant work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.