Outsource NDIS administration assistants to the Philippines


What is a NDIS administration assistant?

An NDIS (National Disability Insurance Scheme) administration assistant is responsible for supporting the operational and project needs of managers and departments within an organisation. 

NDIS administration assistant duties and tasks can include:

  • Managing NDIS packages through provider websites and portals
  • Accounts payable with coding accuracy
  • Interpreting the NDIS price list and determining categories for invoices
  • Emailing providers for additional information if required to process invoices
  • General data processing
  • Ensuring new NDIS participants are set up correctly in CRM with relevant paperwork
  • Providing general administrative support functions.

These administrative tasks are particularly well-suited to being outsourced. Organisations free up their local teams’ time by sending these tasks to outsourced NDIS admin assistants. This allows your onshore team to focus on performing higher value, revenue generating work.


What key skills and qualifications make a great NDIS administration assistant?

NDIS administration assistants require key interpersonal skills to ensure they are communicating effectively to participants, internal stakeholders and NDIS officers. To manage these relationships and competing agendas, they need to be able to handle multiple tasks simultaneously, have excellent attention to detail and remain articulate in all communications. Not only are these soft skills essential, but the role requires team members who are computer literate and familiar with CRM systems as well. 

Outsourcing services recruit NDIS administration assistants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

  • What experience and knowledge do you have working in the disability sector in an administrative function? If not in this industry, what other administrative roles have you worked in?
  • What are your time management skills like?
  • How do you ensure excellent communication with the ability to build rapport among a range of stakeholders?
  • What organisation techniques do you use to ensure information is updated and maintained?
  • Provide an example of how you showcased a high level of accuracy and attention to detail.
  • What client management or CRM systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Outsourcing companies can help you find the right candidate to meet your organisation's NDIS compliance requirements. By hiring these administration assistants who understand the principle of confidentiality and privacy when handling sensitive information, they can efficiently support and coordinate with your onshore teams to increase revenue. 

  • Whether you are looking to train an NDIS administration assistant from the ground up and teach them your business's way of doing things, or 
  • Whether you are seeking expertise and a team of NDIS administration assistants with certifications and higher education.

Benefits of outsourcing NDIS administration assistant roles

Organisations are able to appreciate the added benefits that come from offshoring NDIS administration assistant duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your NDIS administration assistant team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine NDIS administration assistant tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full time offshore NDIS administration assistant can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable NDIS administration assistant tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore NDIS administration assistant?

Outsourcing your NDIS administration assistant roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring an outsourced NDIS administrative assistant work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

  • Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market. 
  • Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available. 
  • Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
  • Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.

Additional NDIS roles and services your business can outsource to the Philippines

So, you've decided to send your outsource NDIS administrative assisting tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other NDIS services as well? Take a look at the below list of roles and services that are well-suited to offshoring:

Interested in learning more about the outsourced solution we can provide for your business?