Outsource Virtual Assistants

What is a virtual assistant?

A virtual assistant or personal virtual assistant is responsible for providing support services to organisations from a remote location. Virtual assistants can perform regular in-house administrative duties such as scheduling appointments, answering and making phone calls and organising travel arrangements. They manage email accounts and social media platforms, perform data-entry and a multitude of other tasks all as required.

Virtual assistant duties and tasks can include:

General, online, administrative duties
Clerical and bookkeeping tasks
Content writing and social media management
Online file storage and maintenance.

These administrative tasks are particularly well-suited to being outsourced. Organisations free up their local administration teams’ time by sending these tasks to outsourced virtual assistants. This allows your onshore team to focus on performing higher value, revenue generating work.

What key skills and qualifications make a great virtual assistant?

Virtual assistants or virtual personal assistants need to be tech-savvy and highly proficient in computer systems and cloud-based technologies. Those who are required to perform further specialised tasks beyond general administrative duties may require additional experience or skills to succeed.

Virtual assistants can be assistants in anything and everything. Organisations simply need to clarify what responsibilities fall outside the scope of general administration when deciding on additional qualities virtual assistants must possess.

Outsourcing service providers recruit virtual assistants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

What experience and knowledge do you have assisting organisational departments or managers in an administrative form?
What are your time management skills like?
How do you ensure excellent communication, both written and verbal, between external and internal stakeholders?
What organisation techniques do you use to ensure information is updated and maintained?
Provide an example of how you showcased a high level of accuracy and attention to detail.
What tools and systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Outsourcing companies can help you find the right candidate to meet your organisation's administrative requirements by hiring these virtual assistants who can efficiently support and coordinate with your onshore teams to increase revenue.

Whether you are looking to train a virtual assistant from the ground up and teach them your business's way of doing things, or
Whether you are seeking expertise and a team of virtual assistants with certifications and higher education.

Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

How does hiring an outsourced data encoder work?

Recruiting a virtual assistant is very straightforward, here is how the process works:

Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market.
Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available.
Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.

Supercharge your business for growth through outsourcing, speak to us today about a customised solution for your business.