What key skills and qualifications make a great virtual assistant?
Virtual assistants or virtual personal assistants need to be tech-savvy and highly proficient in computer systems and cloud-based technologies. Those who are required to perform further specialised tasks beyond general administrative duties may require additional experience or skills to succeed.
Virtual assistants can be assistants in anything and everything. Organisations simply need to clarify what responsibilities fall outside the scope of general administration when deciding on additional qualities virtual assistants must possess.
Outsourcing service providers recruit virtual assistants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:
- What experience and knowledge do you have assisting organisational departments or managers in an administrative form?
- What are your time management skills like?
- How do you ensure excellent communication, both written and verbal, between external and internal stakeholders?
- What organisation techniques do you use to ensure information is updated and maintained?
- Provide an example of how you showcased a high level of accuracy and attention to detail.
- What tools and systems are you familiar with?
In terms of qualifications, a higher education degree or certificate in business administration is desirable but not necessary. Outsourcing companies can help you find the right candidate to meet your organisation's administrative requirements by hiring these virtual assistants who can efficiently support and coordinate with your onshore teams to increase revenue.
- Whether you are looking to train a virtual assistant from the ground up and teach them your business's way of doing things, or
- Whether you are seeking expertise and a team of virtual assistants with certifications and higher education.