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An appointment setter is responsible for contacting target businesses to arrange for them to meet or speak with a sales representative to discuss the organisation’s products or services and how they might be useful to the prospective business. They possess expert and extensive knowledge of the products and services offered by their organisation and how they will benefit potential customers. Their conversations with customers always have the end goal of creating an appointment or meeting with a sales representative to start a sales conversation.
Appointment setter duties and tasks can include:
These sales tasks are particularly well-suited to being outsourced. Organisations free up their local sales teams’ time by sending these tasks to outsourced appointment setters. This allows your onshore team to focus on performing higher value, revenue generating work.
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Cold-calling environments can be quite intense, especially given the fast-paced environment of telemarketing. The ability to stay calm under pressure is important as appointment setters often deal with frustrated customers and complaints. Being able to self-motivate is crucial when dealing with rejection over the phone. Organisation ensures follow up calls are made to secure appointments and get feedback from customers.
The key difference between a telemarketer and an appointment setter is that a telemarketer focuses on closing the sale over the phone, while an appointment setter focuses on securing a meeting, sometime in the future, for a sales representative; over the phone or face-to-face.
Outsourcing service providers recruit appointment setters the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:
A higher education degree or certificate is not required with appointment setting. Hiring an appointment setter who displays interpersonal skills such as active listening, empathy and charisma will ensure those potential and existing clients a personable experience which is more likely to yield positive results.
Outsourcing companies can help you find the right candidate to meet your organisation's sales requirements. By hiring appointment setters who can efficiently sell products to potential customers over the phone and secure meetings with sales representatives, you can enable your onshore teams with the time and leads needed to increase revenue.
Organisations are able to appreciate the added benefits that come from offshoring appointment setting duties to the Philippines, including:
Increased employee satisfaction
Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your appointment setting team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.
Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine appointment setting tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.
Hiring full time offshore appointment setting can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.
Sending daily, time consuming, repeatable systems administrator tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.
Outsourcing your appointment setting roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.
For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.
This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:
Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.
Additional sales support roles and services your business can outsource to the Philippines
So, you've decided to send your outsource appointment setting tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other sales support services as well? Take a look at the below list of roles and services that are well-suited to offshoring: