Outsource Technical Support Specialists

What is an IT service management support specialists?

IT service management support (ITSM) is focused on managing the end-to-end delivery of IT to customers, clients or end-users. Anything to do with creating, delivering, supporting or designing IT support functions and services is done at the ITSM level by an IT service management support specialist. They are the umbrella of the IT department and oversee all IT service functions, including service desk and help desk.

These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced IT service management support specialists. This allows your onshore team to focus on nurturing client relationships and performing revenue generating work.

What makes a great outsourced IT service management support specialist?

IT service management support specialists spend a lot of time delivering IT programs, understanding client needs assessments and figuring out the root cause of larger, organisational IT issues. An essential skill of being a successful IT service management support specialist is being able to translate the technical jargon into plain English so that clients or key stakeholders can understand.

In terms of qualifications, a higher education degree or certificate in computer science, computing or engineering is desirable. ITSM support specialists need to be fluent in technical programs and codes as they live in a systems driven world.

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Reduced costs

Save up to 70% on employment costs.

Expert support

A reputable outsourced provider can help ensure your outsourced journey is optimised for success.

Improve staff satisfaction

Increase employee satisfaction and decrease staff attrition rates.

Business growth

Foster sustainable business longevity by reinvesting into the growth of your business.

Flexibility and availability

Help your business become more agile and flexible by opening up 24/7 availability.

Access a global talent pool

Give your business the ability to tap into a global talent pool to source candidates from anywhere in the world.

What are the costs associated with hiring an offshore IT service management support specialists?

Outsourcing your ITSM support services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.