Outsourcing Tech Services

Why should technology businesses outsource?

It is no surprise that the tech industry is anticipating global spending to hit U.S.$4.5 trillion by 2022¹. With enterprise software upgrades and digital tech initiatives driving this spend, IT budgets are expected to grow at the fastest rate in over 10 years. Businesses need to identify strategies to keep up with these market changes in order to stay at the top of their game in this increasingly tech-competitive landscape.

There is also a current global talent shortage which is leaving almost 69% of businesses² with difficulty sourcing and retaining skilled talent. With global unemployment hitting over the 200 million mark³, it might be fair to assume organisations can ‘have their pick’ from a large pool of quality, skilled workers as a result of sudden employment losses and increased financial turmoil amongst candidates. However there is research to suggest that applicants are now in control⁴, wanting more value-based benefits from potential employers rather than just financial gain.

Considering alternative resourcing strategies, like outsourcing, is a way technology businesses can open up to a global pool of quality talent and reap the following benefits:

Cost savings: Hiring new staff is an expensive process and outsourcing can save your organisation money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.
Improved efficiencies and staff satisfaction: Outsourcing experts help you identify roles that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them leading to productivity improvements across the board.
Business scalability: One of the many reasons organisations struggle to grow is a lack of funds to invest in additional resources to support growth objectives. With the additional support of an offshore team member(s), you can increase the capacity for your organisation to take on more work.

Technology functions, roles and tasks

At Beepo, we offer support across a variety of technology functions, roles and tasks. Finding specialised talent with a limited budget can cause major disruption to the operations of a tech business. That’s why we focus solely on finding you the right person for the job, at the right price.

Identifying the tasks you want to send offshore can come with its challenges. Most organisations tend to outsource the back-office, process driven tasks - the tasks that usually consume a lot of time. However, we’re increasingly seeing many organisations looking to fill more complex and technical roles offshore.

We’ll find a team or an employee to support your business in whatever capacity you require.

Technology tasks

There are an array of technology tasks you can outsource in your business including, but not limited to:

Content writing
CRM and database management
Customer service
HTML coding
Live chat management
Manual and automated testing
Nurturing potential customers through the sales journey
Programming, debugging and working with code
Responding to customer enquiries regarding products or services
Search engine marketing
Search engine optimisation
Social media marketing
Troubleshooting, diagnosing and investigating issues
Website audits and updates
Website development and design
Working with ticketing systems and documenting issues.

Outsourcing companies - how to choose your provider

Choosing the wrong outsourcing provider can be detrimental to your success.

Selecting a provider with values that align with your business objectives is the ultimate goal. Doing so will ensure your outsourcing journey is nothing short of successful. How do you know you’re choosing the right outsourcing provider? Start by asking the right questions. These questions should drill into their operations so that you’re left with a thorough understanding of how they operate. Some of these questions may include:

Can you detail your standard security policies and infrastructure to manage data, security and privacy?
What tools do you have in place to ensure staff members remain online and productive 100% of the time?
What productivity reporting do you provide as a standard?
If things are not working out, what is the notice period and termination fees?
How does your recruitment process ensure you find the best candidate for my role?

This step is absolutely crucial in ensuring your outsourcing journey is a success. Remember, not all outsourcing providers are the same. They all have different protocols, facilities, T&Cs and contracts. Analyse, compare and choose the provider that resonates with your firm the most.

References:

1 Global IT spending to top $4T in 2022, according to Gartner

2 ManpowerGroup Employment Outlook Survey Q3 2021

3 COVID crisis to push global unemployment over 200 million mark in 2022

4 COVID-19 and the employee experience: How leaders can seize the moment

Outsourcing for technology

Send technology tasks to a dedicated offshore team member in the Philippines.

Why should technology businesses outsource?

Technology functions, roles and tasks

Technology tasks

Outsourcing companies - how to choose your provider

The Beepo advantage

Resources to kickstart your offshoring journey