desktop-support-specialist

Outsource desktop support specialists to the Philippines

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What is a desktop support specialist?

A desktop support specialist is responsible for maintaining an organisation’s computer hardware and software systems. They help resolve technical issues around company software infrastructure or customer support. They are experts at diagnosing and troubleshooting common problems associated with computer software integration. 

Desktop support specialist duties and tasks can include:

  • First point of contact for all computer and system related issues
  • Preparing how-to guides for users to combat common troubleshooting issues
  • Resolve technical issues and install or configure computer systems 
  • Maintaining detailed reports in relation to past history of technical assistance and how they were resolved.

These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced desktop support specialists. This allows your onshore team to focus on higher value tasks that make a real difference to your bottom line.

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What key skills and qualifications make a great desktop support specialist?

Desktop support specialists communicate across users and systems. This requires them to have excellent active listening skills while also troubleshooting and rectifying any reported issues. By understanding computer languages, codes and software, desktop support specialists are able to assist companies who otherwise would not understand how to fix and interpret these issues. Although desktop support specialists can remote in and resolve system problems, they also require patience when dealing with employees who are not as tech-savvy as they are.  

Outsourcing services recruit desktop support specialists the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

  • What experience and knowledge do you have troubleshooting software applications and computer systems?
  • What are your problem-solving and technical literacy skills like?
  • How do you ensure excellent communication when speaking to stakeholders who are not familiar with technology?
  • What software maintenance and process improvement techniques do you use to identify technical issues and provide solutions?
  • Provide an example of how you showcased a high level of accuracy and attention to detail.
  • What software, hardware and computer systems are you familiar with?

In terms of qualifications, a higher education degree or certificate in computer science, computing or engineering is desirable. Desktop support specialists need to have extensive knowledge of desktop programs such as Windows and Mac OS to sufficiently assist users with any issues they find, whether that be logging in, loading applications or providing guidance. Outsourcing companies can help you find the right candidate to meet your organisation's tech support requirements by hiring these specialists who understand how to “speak computer”.

Benefits of outsourcing desktop support specialist services

Organisations are able to appreciate the added benefits that come from offshoring desktop support specialist duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your desktop support specialist team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine desktop support specialist tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full time offshore desktop support specialist can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable desktop support specialist tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore desktop support specialist?

Outsourcing your desktop support services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its tech talent and customer service skills. This makes us adept at finding and recruiting the best of the best technical support specialists for organisations.

Additional IT support roles and services your business can outsource to the Philippines

So, you've decided to send your outsource desktop support specialists tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other IT support services as well? Take a look at the below list of roles and services that are well-suited to offshoring:

Interested in learning more about the outsourced solution we can provide for your business?