What is a desktop support specialist?
A desktop support specialist is responsible for maintaining an organisation’s computer hardware and software systems. They help resolve technical issues around company software infrastructure or customer support. They are experts at diagnosing and troubleshooting common problems associated with computer software integration.
Desktop support specialist duties and tasks can include:
- First point of contact for all computer and system related issues
- Preparing how-to guides for users to combat common troubleshooting issues
- Resolve technical issues and install or configure computer systems
- Maintaining detailed reports in relation to past history of technical assistance and how they were resolved.
These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech teams time by sending specialist IT tasks to outsourced desktop support specialists. This allows your onshore team to focus on higher value tasks that make a real difference to your bottom line.