eBooks and Case Studies
Browse our range of eBooks and case studies for useful insights into industry trends and outsourcing.
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Marcia has more than six years experience in leadership roles across the real estate industry. As an Australian based Talent Manager and Business Development Manager, Marcia supports businesses to scale and grow through outsourcing. She also manages the recruitment and selection of candidates and shares best practice when working with offshore talent to deliver an exceptional customer experience across a variety of industries.
Outsourcing statistics for a COVID world
15 September, 2021
The global pandemic took an early toll on the global outsourcing industry but this array of statistics suggests signs for future growth are promising.
Managing time zone differences: outsourcing and customer service
23 July, 2021
Worried about time zone differences when working with offshore teams? Check out our guide on how to avoid any issues and hear some success stories.
9 ways to foster an innovation culture
9 July, 2021
Creating a culture of innovation is crucial for success in the modern business world – and this guide will show you how to achieve it.
Best practice CX in tech
28 June, 2021
Discover best practice CX strategies and how to implement them for businesses operating in the technology sector.
How to hire an outsourced executive assistant
1 June, 2021
Executive Assistants can be based anywhere. So what is the role of a virtual assistant, how do they contribute to business success and how do you hire one?
Outsourcing your real estate services: An all-inclusive guide
12 May, 2021
What is outsourcing and how can it be used to improve business efficiencies within your real estate services? Check out our complete guide here.
Everything you need to know about IT outsourcing
19 April, 2021
In a world where information technology lies at the heart of almost every business, IT outsourcing services are easing the burden on executives and staff.
Outsourcing web development: a complete guide for your business
13 April, 2021
This complete guide to outsourcing your web development can help your business save costs and overcome talent shortages in the market.
Our real estate trend forecast for 2021
1 March, 2021
What to know what to expect across real estate in commercial, industrial and residential areas for 2021? Check out the following trends to not miss out on here.
7 channels that will help you grow your agency organically
7 October, 2020
The following blog explores the seven channels of rent roll growth that are available to your agency right now.
Five key digital trends in 2020
29 September, 2020
Smart technologies such as artificial intelligence and machine learning represent the future of business. Here are the key digital trends of 2020.
How to integrate outsourcing into your real estate agency
17 September, 2020
Real estate agents are starting to see the benefits of introducing offshore outsourcing, but how does it operate and what roles can Philippines-based staff perform?
Make change happen: mental health at work
28 July, 2020
This blog discusses the importance of mental health in a workplace and how to create a mentally healthy environment for staff.
How has COVID-19 changed your content marketing strategy?
8 June, 2020
The following blog discusses some considerations that need to be addressed when altering your content marketing strategy to suit the shift in consumer needs during COVID-19.
Fee-free courses that will help you upskill during this crisis
19 May, 2020
If you’re interested in retraining or upskilling during this challenging time, check out these fee-free courses available across Australia.
How to keep your agency afloat during COVID-19
23 April, 2020
This blog will tell you how you can keep your agency afloat during this COVID-19 pandemic.
5 ways to ensure your staff stay productive when working remotely
6 April, 2020
The following blog gives you five ways to maximise the productivity of your team in a work from home environment.
The value of outsourcing your PM department
3 April, 2020
The top three benefits outsourcing can have on a property management department during these tough times.
Strategy before tactics - the key to marketing success
26 March, 2020
Take your marketing strategy to the next level by building the right tactics for your organisation. This blog will tell you how.
6 strategies to improve profitability in your business
25 March, 2020
Does the performance of your business need improving? Here are six strategies that will help you improve the profitability of your business.
Overcoming Wage Woes In The Modern Agency
13 March, 2020
What's stopping your agency from achieving growth & not just surviving, but thriving in the current market? This blog discusses how to overcome wage woes.
7 real estate marketing ‘must haves’
9 January, 2020
Want to know how you can stay ahead of the real estate game? Check out this blog to see if you are implementing the top real estate marketing must-haves.
Improving employee retention rates
6 December, 2019
Staff engagement activities can significantly improve staff satisfaction, customer satisfaction, and your overall business culture.
10 business planning apps you didn’t know you needed
29 November, 2019
Here are ten apps that we have found to be very user friendly that significantly improve business productivity and efficiency.
VPN vs. a dedicated connection
2 October, 2019
How you connect with your offshore team depends on a number of requirements. This blog compares VPN and a dedicated connection.