Outsource outbound sales support officers to the Philippines


What is an outbound sales support consultant?

An outbound sales support consultant is responsible for providing administrative support to outbound sales representatives who contact potential prospects and existing customers to sell new or existing products and services. They are experts that provide the sales team with leads that will generate sales and revenue for the business.

Outbound sales support consultant duties and tasks can include:

  • Educating customers on relevant products and services
  • Retrieving potential customer information and updating existing records in CRM software
  • Responding to customer concerns and queries by drawing on their product knowledge to overcome objections in the sales cycle
  • Assisting sales representatives in achieving sales and productivity goals by completing all administrative outbound sales tasks.

These customer service tasks are particularly well-suited to being outsourced. Organisations free up their local service teams’ time by sending these tasks to outsourced outbound sales support consultants. This allows your onshore team to focus on performing higher value, revenue generating work.


What key skills and qualifications make a great outbound sales support consultant?

Outbound sales support consultants have to balance customer service skills with sales to ensure a seamless experience for their sales representatives. They need excellent research skills to support lead generation and a history in sales to understand what information would be beneficial for the sales representatives to have to close deals.

Outsourcing service providers recruit outbound sales support consultants the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

  • What experience and knowledge do you have in a customer service or sales environment?
  • What are your conflict resolution skills like?
  • How do you ensure excellent communication in speaking to customers, generating leads and cold-calling?
  • Provide an example of how you dealt with a demanding customer and resolved the issue quickly and efficiently?
  • How familiar are you with CRM databases?

Outbound sales support consultants do not require higher education degrees or certificates to be successful. Instead, being able to relate to customers, and showcase a personable and professional persona over the phone will amplify trust. Administrative skills are a must in collecting and maintaining customer files and information for sales representatives to locate easily and use in sales interactions.

  • Whether you are looking to train an outbound sales support consultant from the ground up and teach them your business's way of customer care and sales administration, or 
  • Whether you are seeking expertise and a team of outbound sales support consultants with proven success in the service industry.

Outsourcing companies can help you find the right candidate to meet your organisation's customer service requirements. By hiring successful outbound sales support teams, your sales departments will receive the support needed to increase sales, and your customer service team will see an increase in overall customer satisfaction.

What are the benefits of outsourcing outbound sales support offshore?

Organisations are able to appreciate the added benefits that come from offshoring outbound sales support duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your outbound sales support team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine outbound sales support tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full time offshore outbound sales support can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable outbound sales support tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore outbound sales support consultant?

Outsourcing your outbound sales support roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

How does hiring outsourced outbound sales support work?

This first step is to find out if your business is offshore ready. If the answer is yes, here are the next steps:

  • Create a job description: to help us hire the right candidate for your role. We can also assist in this process to ensure we are finding the best talent in the current local market. 
  • Source the right candidate: we source candidates across our database and the local market before presenting you with a shortlist of the most suitable candidates available. 
  • Screen and interview: you screen, interview and select the candidate(s) you’d like to hire while we take care of the infrastructure set up to get them ready to work for your business. It’s usually around six to eight weeks to get your offshore staff up and running.
  • Onboard and train: your business, along with the operational assistance of our offshore management team, organise new staff onboarding and training, including the use of your systems, any relevant processes and workflows they may need and an overview of your company values and culture. This will help your new team member fit seamlessly into your organisation and assist in effective change management with your existing onshore team members.

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.

Additional sales support roles and services your business can outsource to the Philippines

So, you've decided to send your outsource outbound sales support tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other sales support services as well? Take a look at the below list of roles and services that are well-suited to offshoring:

Interested in learning more about the outsourced solution we can provide for your business?