What is an outbound sales support consultant?
An outbound sales support consultant is responsible for providing administrative support to outbound sales representatives who contact potential prospects and existing customers to sell new or existing products and services. They are experts that provide the sales team with leads that will generate sales and revenue for the business.
Outbound sales support consultant duties and tasks can include:
- Educating customers on relevant products and services
- Retrieving potential customer information and updating existing records in CRM software
- Responding to customer concerns and queries by drawing on their product knowledge to overcome objections in the sales cycle
- Assisting sales representatives in achieving sales and productivity goals by completing all administrative outbound sales tasks.
These customer service tasks are particularly well-suited to being outsourced. Organisations free up their local service teams’ time by sending these tasks to outsourced outbound sales support consultants. This allows your onshore team to focus on performing higher value, revenue generating work.