Inevitably, your customers are going to need help and IT support when they start using your new tech. You know how much effort it takes to bring on new customers, so don’t lose them through poor customer service. You can easily build customer service and level 2 and 3 Tech support teams at Beepo. Supplement your local experts with an offshore team of service gurus who will dazzle your customers with world class support.
Our tech support can operate 24/7 meaning your local team can have a break from the night shift so they’re ready to deliver during the day. Beepo tech support can help to identify your customer’s needs, provide tips on how to manage the problem or, if necessary, triage the enquiry to your Australian office for managing the next business day or in real time.