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A telemarketer is a phone-based sales representative for an organisation. They are responsible for soliciting orders for products and services by identifying prospective customers and persuading them to purchase company products over the phone. Telemarketers help organisations build their lead databases and increase sales in a volume-based environment.
Telemarketer duties and tasks can include:
These telemarketing tasks are particularly well-suited to being outsourced. Organisations free up their local sales teams’ time by sending these tasks to outsourced telemarketers. This allows your onshore team to focus on performing higher value, revenue generating work.
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Telemarketers have phone sales quotas and KPIs to meet that can add additional pressure to the already fast-paced environment they work in. Time management and sales or customer service skills ensure that your telemarketing team hit targets and achieve their sales goals. Telemarketing involves a high amount of self-perseverance. They constantly deal with rejections and upfront and abrupt complaints with customers not wanting to purchase the merchandise they offer. The ability to remain calm during these situations and carry on with the next call whilst maintaining motivation is a crucial skill to be successful in this role.
Outsourcing service providers recruit telemarketers the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:
A higher education degree or certificate is not required with telemarketing. It all comes down to an individual's sales skills which are developed over time. Essentially, organisations need to assess what level of experience they require of their telemarketing team.
Outsourcing companies can help you find the right candidate to meet your organisation's sales requirements. By hiring telemarketers who can efficiently sell to potential customers over the phone, you can enable your onshore teams with the time and leads needed to increase revenue.
Organisations are able to appreciate the added benefits that come from offshoring telemarketing duties to the Philippines, including:
Increased employee satisfaction
Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your telemarketing team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.
Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine telemarketing tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.
Hiring full time offshore telemarketing can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.
Sending daily, time consuming, repeatable systems administrator tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.
Outsourcing your telemarketing roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.
For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.
Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.
Additional sales support roles and services your business can outsource to the Philippines
So, you've decided to send your outsource lead generation specialist tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other sales support services as well? Take a look at the below list of roles and services that are well-suited to offshoring: