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telemarketers

Outsource telemarketers to the Philippines

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What is a telemarketer?

A telemarketer is a phone-based sales representative for an organisation. They are responsible for soliciting orders for products and services by identifying prospective customers and persuading them to purchase company products over the phone. Telemarketers help organisations build their lead databases and increase sales in a volume-based environment.

Telemarketer duties and tasks can include:

  • Cold calling using a potential customer call list
  • Answering incoming calls and queries from potential customers
  • Referencing product scripts to provide customers with service features, prices and benefits
  • Liaising with potential customers to identify products and services that match their needs
  • Escalating client queries as required.

These telemarketing tasks are particularly well-suited to being outsourced. Organisations free up their local sales teams’ time by sending these tasks to outsourced telemarketers. This allows your onshore team to focus on performing higher value, revenue generating work.

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What key skills and qualifications make a great telemarketer?

Telemarketers have phone sales quotas and KPIs to meet that can add additional pressure to the already fast-paced environment they work in. Time management and sales or customer service skills ensure that your telemarketing team hit targets and achieve their sales goals. Telemarketing involves a high amount of self-perseverance. They constantly deal with rejections and upfront and abrupt complaints with customers not wanting to purchase the merchandise they offer. The ability to remain calm during these situations and carry on with the next call whilst maintaining motivation is a crucial skill to be successful in this role.

Outsourcing service providers recruit telemarketers the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:

  • What experience and knowledge do you have as a telemarketer or similar sales or customer service type role?
  • What are your conflict negotiation skills like?
  • How do you ensure excellent communication in explaining appropriate products and services to potential and existing customers?
  • Provide an example of how you dealt with a difficult customer and resolved the issue in a quick and efficient manner?
  • How familiar are you with CRM databases?

A higher education degree or certificate is not required with telemarketing. It all comes down to an individual's sales skills which are developed over time. Essentially, organisations need to assess what level of experience they require of their telemarketing team.

  • Whether you are looking to train a telemarketer from the ground up and teach them your business's way of sales and cold-calling, or 
  • Whether you are seeking expertise and a team of telemarketers with proven success in the sales industry

Outsourcing companies can help you find the right candidate to meet your organisation's sales requirements. By hiring telemarketers who can efficiently sell to potential customers over the phone, you can enable your onshore teams with the time and leads needed to increase revenue.

Benefits of outsourcing telemarketing roles

Organisations are able to appreciate the added benefits that come from offshoring telemarketing duties to the Philippines, including:

  • Increased employee satisfaction

    Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your telemarketing team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.

  • Cost savings

    Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine telemarketing tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.

  • Business growth

    Hiring full time offshore telemarketing can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.

  • Efficiency increase

    Sending daily, time consuming, repeatable systems administrator tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.

What are the costs associated with hiring an offshore telemarketer?

Outsourcing your telemarketing roles to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.

For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.

The Beepo advantage

Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its rich talent pool. This makes us adept at finding and recruiting the best talent for our clients.

Interested in learning more about the outsourced solution we can provide for your business?