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An IT helpdesk specialist is responsible for troubleshooting and providing technical support to customers or clients experiencing hardware, application and software issues. They resolve queries, analyse issues and implement solutions. They may also be tasked with providing training on new systems, installing peripherals and performing general computer maintenance and updates.
IT helpdesk specialist duties and tasks can include:
These technical tasks are particularly well-suited to being outsourced as they are repetitive and rules-based, requiring a high level of attention to detail. Organisations free up their local tech support teams time by sending specialist IT tasks to outsourced IT support specialists. This allows your onshore team to focus on higher value tasks that make a real difference to your bottom line.
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IT helpdesk specialists require advanced knowledge of computer hardware and software systems so they are able to successfully run diagnostics and resolve any issues found. As technical issues can significantly impact productivity, IT helpdesk specialists require excellent communication skills and need remain calm under pressure to explain the problem and solution, thus, providing fast and effective support to users.
Outsourcing services recruit IT helpdesk specialists the same way an internal, talent acquisition team would. Essentially, they ask the same questions to understand whether these offshore candidates would be able to provide the level of quality required by Australian organisations:
In terms of qualifications, a higher education degree or certificate in computer science, computing or engineering is desirable. IT helpdesk specialists need to have extensive knowledge of helpdesk programs and remote access systems so they can effectively solve issues quickly and efficiently for users. Outsourcing companies can help you find the right candidate to meet your organisation's tech support requirements by hiring these specialists who understand how to coach users and solve IT problems.
Organisations are able to appreciate the added benefits that come from offshoring IT helpdesk specialist duties to the Philippines, including:
Increased employee satisfaction
Give your local team peace of mind by relieving them of any unnecessary tasks and sharing the workload with an offshore team or team member. This will help increase employee satisfaction within your business. With your IT helpdesk specialist team able to focus on what they were hired to do, you can expect to see a positive change in your working atmosphere.
Hiring local staff can prove very costly to an organisation. Hiring an offshore team member that can assist your local team with routine IT helpdesk specialist tasks for a fraction of the price will help you control costs in your organisation, saving up to 70% when compared to hiring locally.
Hiring full time offshore IT helpdesk specialist can help increase profits and supercharge your business growth. By adding extra capability through an offshore team, your local employees will have additional capacity to take on more work and grow your business sustainably.
Sending daily, time consuming, repeatable IT helpdesk specialist tasks offshore will allow your local team to take on more work. By sharing the workload between your onshore and offshore team, you will notice a drastic increase in efficiency and productivity within your organisation.
Outsourcing your IT helpdesk specialist services to the Philippines can represent significant cost savings of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything: including infrastructure, security, recruitment and training, management and staff benefits.
For more detailed information on costs, please arrange a business consultation so we can tailor a solution to your business needs.
Beepo is an outsourcing company based in Australia that offers businesses a distinct competitive edge with offshore staffing solutions. We take the time to understand the hardships our clients face when it comes to recruiting hard working, dedicated staff. The Philippines is renowned for its tech talent and customer service skills. This makes us adept at finding and recruiting the best of the best technical support specialists for organisations.
Additional IT support roles and services your business can outsource to the Philippines
So, you've decided to send your outsource IT helpdesk specialists tasks to the Philippines to take advantage of the benefits of outsourcing. Why not consider embracing offshoring solutions for your other IT support services as well? Take a look at the below list of roles and services that are well-suited to offshoring: