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      What is outsourced sales support?

      Sales support outsourcing means sending certain sales-related tasks to a third party or team outside of your organisation to complete. This can be done by outsourcing to a business down the road or offshoring to an outsourcing provider overseas in a country like the Philippines.

      Examples of commonly outsourced sales support tasks include, but are not limited to:

      • Responding to customer enquiries regarding products or services
      • Nurturing potential customers through the sales journey
      • Providing administrative support to assist in meeting sales targets  
      • Communicating with customers via voice or message
      • Educating customers on relevant products and services
      • Retrieving potential customer information and updating existing records in CRM software
      • Responding to customer concerns and queries by drawing on their product knowledge to overcome objections in the sales cycle.

      Why do businesses outsource sales support offshore?

      Businesses of all sizes are sending their sales support tasks to offshore teams so that their local sales team can focus on the client-facing or ‘deal-closing’ sales activities. Any business looking to focus on nurturing client relationships would benefit from handing over administrative sales support tasks to an offshore sales support team member(s).

      A dedicated sales support team can help keep clients and customers happy by removing the burden of routine administrative tasks from local sales teams. Offshore locations, like the Philippines, are well set up for this work. Your local employees are more likely to be satisfied in their jobs as they get to focus on what they were hired to do and your business will grow as a result of their focus on the higher level sales activities.

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      What job roles are usually outsourced under sales support?

      Outsourcing provides you with the opportunity to offshore different elements of your sales support to enhance your customer’s or client’s experience and provide opportunities for overall business growth.

      The most common job roles that we have seen outsourced include:

      What are the benefits of outsourcing sales support offshore?

      Key benefits associated with outsourcing sales support to the Philippines include:

      • Cost savings

        Outsourcing can save your business money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.

      • Expert support

        Outsourcing providers are experts in providing insights and advice at each stage of the outsourcing process. Their expert advice can help your business or recruitment company get the best out of your outsourcing journey and ensure it is optimised for success.

      • Improve business flexibility and availability

        Outsourcing can help your business become more agile and flexible by opening up 24/7 availability.

      • Business growth

        Outsourcing can free up funds that can be used to reinvest back into the growth of your business. With the additional support of an offshore team member(s), you can increase the capacity for your business to take on more work.

      • Improved staff satisfaction rates

        Outsourcing can help you to identify roles and tasks that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.

      What are the costs associated with outsourcing sales support?

      Outsourcing your sales support to the Philippines can represent significant employment cost savings for your business of up to 70%. At Beepo, we offer a simple monthly fee to help you reduce your overheads and focus on growing your business. This monthly fee covers everything from infrastructure, security, management and recruitment, to training, IT, legal and staff benefits.

      For more detailed information on costs, please arrange a business consultation so we can tailor a solution to suit your unique business needs.

      The Beepo advantage

      Based in Australia, Beepo is an outsourcing company that’s able to provide local businesses with a competitive advantage through offshore outsourcing solutions. We know the challenges and frustrations you face in sourcing and keeping talented, dedicated employees. The Philippines offers a pool of technically skilled and qualified talent and our team is experienced in finding and recruiting the ideal candidates for our clients.

      Our role is to recruit, onboard and manage your offshore team members while you manage every aspect of their deliverables and deadlines. And we’ll provide everything they need to do their work so that they can begin delivering outstanding results from the moment they start.

      Our highly-skilled sales support staff will ensure your customers receive the resolution and assistance they need, while your local team can focus on new developments and sales.

      Interested in learning more about the outsourcing solutions we can provide for your business?
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