Outsourcing business administration
services to the Philippines

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What is outsourced administration support?

Outsourcing administration support is the process of allocating certain admin related tasks to a team or team member overseas to complete. By outsourcing admin services it allows local teams to focus on high value, revenue generating tasks that make a real difference to a business’s bottom line.

Back office admin can be crippling to business growth - it’s one of the main driving forces behind employee turnover rates. This is because highly qualified staff are often being assigned to back office, routine admin tasks that distract them from completing the tasks they should be doing in their role. This in turn can have a major impact on an employee’s job satisfaction and can lead to decreased productivity or worse, resignation.

When you hire offshore admin support, your team or team member can complete tasks such as:

  • Diary management
  • CRM and database management
  • Compiling and preparing reports, presentations and correspondence
  • Liaising with staff, suppliers and clients
  • Implementing and maintaining administrative processes
  • Organising travel plans
  • Data entry
  • Transcription
  • Debt collection
  • Paraplanning.

Why do businesses outsource administration support offshore?

Businesses are finding that their highly paid staff are continuously stuck doing routine admin tasks instead of focusing their time on building client relationships and other high value tasks that contribute significantly to their bottom line. Because of this, businesses are utilising outsourced staffing solutions to free up time and create capacity in their business.

By adding additional capabilities of an offshore administrative assistant, businesses are improving their focus on core business whilst increasing turnaround times and improving quality of output. As a result, these businesses are also experiencing a decrease in staff retention rates and an increase in customer satisfaction rates.

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What job roles are usually outsourced under administrative support?

Hiring new staff can be very resource intensive. The process requires a lot of time and money that could be better spent on growing your business. By ensuring your staff aren’t weighed down by back office admin, you’re essentially allowing for your staff to be fulfilled in their role which will result in a decrease in staff attrition.

Common outsourced roles in administrative support include:

Benefits of outsourcing administration support offshore

Key benefits associated with outsourcing administration support to the Philippines include:

  • Efficiency increase

    By handing over transactional administration support tasks to the offshore team, you are providing your local team with the opportunity to take on more work. By distributing workload across your offshore and onshore teams, your businesses efficiency and productivity levels will increase.

  • Cost savings

    By hiring an outsourced team to assist your onshore departments with these administration support tasks tasks for a fraction of the price, your organisation's overheads and staff costs will dramatically decrease, by up to 70%.

  • Increased employee satisfaction

    Administration support tasks can be quite tedious and time consuming. By handing over these repetitive jobs to your offshore team, you will see an increase in employee satisfaction as your onshore team will be able to focus on what they were initially hired to do.

  • Business growth

    By enabling additional capabilities through your offshore team, you will be able to provide your local employees with the capacity to take on more work. This in turn will lead to sustainable business growth.

The Beepo advantage

Beepo is an Australian-based outsourcing company with access to one of the largest talent pools in the world, the Philippines. We help businesses scale and grow with offshore staffing solutions by recruiting, onboarding and managing offshore staff whilst our clients in Australia maintain full control over their output.

We take the time to understand the hardships our clients face with ever-increasing labour costs in Australia’s highly regulated workforce. That’s why we pride ourselves on offering businesses a distinct competitive advantage with offshore staffing solutions.

We provide our clients with access to highly skilled, qualified professionals for up to 70% less than if they were to recruit talent locally.

Our team of highly trained administration professionals can assist your business in whatever capacity you require.

Interested in learning more about the outsourced solution we can provide for your business?