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What is business process outsourcing?

Outsourcing in business involves sending certain process-driven tasks to a team or team member overseas. Business process outsourcing was traditionally reserved for large companies and call centres. However, the industry has transformed considerably in recent years and is now suitable for businesses of all shapes and sizes. 

Why outsource essential business services?

In order to increase margins and grow sustainably, businesses need to rethink the way they operate and ensure that key personnel are truly adding value where they’re needed most.

From small businesses through to ASX-listed companies, businesses are facing the challenge of growing and scaling in a high cost economy whilst remaining competitive in a demanding market... but it can be done. In fact, one of our clients was able to achieve a 375% increase in their client base over three years with help from an offshore team.

Human resource costs make up a huge proportion of overall business expense, but the key is to ensure that your high value employees are focused on completing the high value tasks that are going to grow and sustain your business.

At the other end of the spectrum are the tasks that are repetitive in nature or are highly technical and require a specific qualified skill set. These are the types of tasks that don’t require in depth knowledge of your business but are vital to its success and are therefore perfect for outsourcing.

Offshore staffing solutions are becoming increasingly common for businesses across a wide range of industries due to the efficiency gains and the variety of tasks that can be completed for a fraction of the price. Our clients have experienced a number of key benefits as a result of outsourcing, including:

  • Reduced labour-related costs
  • Improved focus on core business
  • Improved processes
  • Better business continuity
  • Increase in lead generation and sales
  • Increased turnaround times and more.

In fact, one of our clients was able to increase their lead generation by 104% in 12 months with help from an offshore team.

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Services

At Beepo, we offer support in an array of roles to help businesses boost their capabilities and grow their margins. Many of our professionals are tertiary qualified, and they can help your organisation in whatever capacity you require.

Through outsourcing, your key staff and management team will have the time to focus on the tasks they were initially hired to do - the tasks that will keep them motivated and satisfied in their role. As a result, your business will experience major efficiency gains which will ultimately lead to an increase in capacity for your staff to take on more work and in turn, grow your business.

What business services can you outsource in your organisation?

Identifying the tasks you want to send offshore can come with its challenges. Most organisations tend to outsource the back-office, process driven tasks - the tasks that usually consume a lot of time. However, we’re increasingly seeing many organisations looking to fill more complex and technical roles offshore.

In fact, we’ve identified 10 roles that you can outsource, ranging from customer service, sales and marketing support through to accounts, graphic design and web and software development.

The most in demand outsourced business services include:

How to choose your outsourcing provider

The main benefits of outsourcing relate to improved productivity and efficiency alongside increased staff retention rates and levels of satisfaction. And when compared with hiring local talent, offshore outsourcing can save your business up to 70% on employment costs. However, you need to consider which outsourcing provider is the right choice, if it’s going to be a successful strategy for your business.

outsourcing provider display values that align with those of your own business? The success of your outsourcing journey hinges upon it - but how do you know if you’re making the right choice? Begin by asking the right questions in order to gain a thorough understanding of how the provider operates. Some of these questions may include:

  • What tools do you have in place to ensure staff members remain online and productive 100% of the time?
  • Do you operate 24/7?
  • Have there been any data breaches in the past?
  • What is your staff retention rate per month?
  • How many annual leave days and sick days do your staff receive?

This first step is crucial to ensure a successful outsourcing journey as not all outsourcing providers are the same. You’ll find different providers have different protocols, inclusions, facilities, T&Cs and contracts. Take the time to thoroughly analyse and compare each one and select the provider that aligns best with your business.

The Beepo advantage

At Beepo, we understand the hardships our clients face when it comes to dealing with ever-increasing labour costs and staff attrition. It’s why
we offer small, medium and large businesses a competitive advantage with outsourcing.

Supercharge your business for growth through outsourcing, speak to us today about a customised solution for your business.

Interested in learning more about the outsourced solution we can provide for your business?