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      What is outsourced administration support?

      Outsourcing administration support is the process of allocating certain admin related tasks to a team or team member overseas to complete. By outsourcing admin services it allows local teams to focus on high value, revenue generating tasks that make a real difference to a business’s bottom line.

      Back office admin can be crippling to business growth - it’s one of the main driving forces behind employee turnover rates. This is because highly qualified staff are often being assigned to back office, routine admin tasks that distract them from completing the tasks they should be doing in their role. This in turn can have a major impact on an employee’s job satisfaction and can lead to decreased productivity or worse, resignation.

      When you hire offshore admin support, your team or team member can complete tasks such as:

      • Diary management
      • CRM and database management
      • Compiling and preparing reports, presentations and correspondence
      • Liaising with staff, suppliers and clients
      • Implementing and maintaining administrative processes
      • Organising travel plans
      • Data entry
      • Transcription
      • Debt collection
      • Paraplanning.

      Why do businesses outsource administration support offshore?

      Businesses are finding that their highly paid staff are continuously stuck doing routine admin tasks instead of focusing their time on building client relationships and other high value tasks that contribute significantly to their bottom line. Because of this, businesses are utilising outsourced staffing solutions to free up time and create capacity in their business.

      By adding additional capabilities of an offshore administrative assistant, businesses are improving their focus on core business whilst increasing turnaround times and improving quality of output. As a result, these businesses are also experiencing a decrease in staff retention rates and an increase in customer satisfaction rates.

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      What job roles are usually outsourced under administrative support?

      Hiring new staff can be very resource intensive. The process requires a lot of time and money that could be better spent on growing your business. By ensuring your staff aren’t weighed down by back office admin, you’re essentially allowing for your staff to be fulfilled in their role which will result in a decrease in staff attrition.

      Common outsourced roles in administrative support include:

      Benefits of outsourcing administration support offshore

      Key benefits associated with outsourcing administration support to the Philippines include:

      • Cost savings

        Outsourcing can save your business money by having day-to-day tasks completed in a lower-cost economy, where employment costs are up to 70% less.

      • Expert support

        Outsourcing providers are experts in providing insights and advice at each stage of the outsourcing process. Their expert advice can help your business or recruitment company get the best out of your outsourcing journey and ensure it is optimised for success.

      • Improve business flexibility and availability

        Outsourcing can help your business become more agile and flexible by opening up 24/7 availability.

      • Business growth

        Outsourcing can free up funds that can be used to reinvest back into the growth of your business. With the additional support of an offshore team member(s), you can increase the capacity for your business to take on more work.

      • Improved staff satisfaction rates

        Outsourcing can help you to identify roles and tasks that would be best suited to send to an offshore employee. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.

      The Beepo Advantage

      Beepo is an Australian-based outsourcing company with access to one of the largest talent pools in the world, the Philippines. We help businesses scale and grow with offshore staffing solutions by recruiting, onboarding and managing offshore staff whilst our clients in Australia maintain full control over their output.

      We take the time to understand the hardships our clients face with ever-increasing labour costs in Australia’s highly regulated workforce. That’s why we pride ourselves on offering businesses a distinct competitive advantage with offshore staffing solutions.

      We provide our clients with access to highly skilled, qualified professionals for up to 70% less than if they were to recruit talent locally.

      Our team of highly trained administration professionals can assist your business in whatever capacity you require.

      Interested in learning more about the outsourcing solutions we can provide for your business?
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