CASE STUDY

IT startup achieves 53-minute first response median on support tickets

Learn how hiring an offshore team member has helped:

  • Allow the Managing Director to move his focus away from the day-to-day customer interactions and onto developing strategic partnerships .
  • Deliver excellent customer support metrics of 53 minute first response median on support tickets
  • Identify cost-savings opportunities for customers.

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IT startup achieves 53-minute first response median on support tickets_MAR2023-1