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How to scale and grow your professional
services business through outsourcing
A case study

Scaling and growing in a high cost economy is a challenge for any business - even a market leader.

How do you continue to invest in innovation to stay ahead of the pack, while trying to access talent across a wide range of roles?

The solution? Outsourcing is a smarter resourcing strategy that allows businesses of all shapes and sizes to tap into a highly skilled global talent pool across a wide variety of roles - from technical to high volume, admin roles - at a fraction of the price.

Don’t just take our word for it… read on to hear how a successful professional services business, with a focus on innovation and technology, has become a market leader by integrating offshore staff into their business model.

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The Customer

The Customer

A market leading professional services organisation offering thought leadership and process automation solutions to customers.

The Challenge

The Challenge

To support rapid business growth with a cost-effective resourcing strategy to maintain a competitive advantage in an ever changing marketplace across a variety of roles.

The solution

The solution

The customer approached Beepo in 2017 looking to hire a systems analyst and data entry operator to support their growth. In three years that team has grown to a total of 16 staff which includes a team of developers, a managed services team who handle payroll solutions and an executive assistant.

2017 v 2020 Team members
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Development team

The development team

Managed services team

The managed services team

Support team

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How it works

How it works

The managed services team reports to the operations manager in Australia and conducts the most labour intensive component of the business - payroll solutions. The development team reports to a tech services manager in Australia and are supported by a project administrator who keeps everyone on track to meet project deadlines.

Both the local and offshore teams are supported by the EA who manages all schedules and diaries. The onshore managers handle recruitment, high-level project management and the performance review process. There is also a monthly catch up with an offshore client experience manager to ensure KPIs are being met.

Communication

Communication

The onshore managers encourage ongoing communication with the team via a bespoke online communication tool. This promotes collaboration and engagement with the team

The results

The results

The integration of offshore staff into their already successful business model, has allowed the customer to continue on their path of innovation and thought leadership, without being bogged down in the day-to-day operations of running the business and managing projects. This has allowed them to grow their client base by 375% in three years, and also offer additional solutions to remain competitive in a tight market.

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Are you considering implementing an offshore team in your business?

At Beepo, we offer support across a variety of roles so that our offshore staff can assist your business in whatever capacity you require.

Outsourcing is a process that can dramatically improve productivity, efficiency, retention rates and staff satisfaction. It’s a process that can save your business up to 70% on employment costs compared with hiring locally.

Stay ahead of your competitors by outsourcing the following roles including:

Supercharge your business growth through outsourcing.
Speak to us about a tailored solution for your professional services company.

Meet the team
behind the story

Learn more on the make up of the team that features in this case study and the tasks they are responsible for.

Meet the marketing team

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