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TECH SUPPORT/HELP DESK

Our offshore network engineers can provide the Tier 1 tech support necessary for your 24 hour help desk service.

We have the information technology specialists and network engineers to help staff your 24 hour help desk service. We understand that paying Australian staff penalty rates to be on call 24 hours adds up quickly, so outsourcing out of business hours makes sense.

Our tech support staff can help to identify your customer’s needs, provide tips on how to manage the problem or, if necessary, triage the enquiry to your Australian office for managing the next business day or in real time.

Staff availability: Full time and part time

 

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