What is it:
When can you start:
How it works:
What you get:
What we need from you:
Within 1-2 Hours
Someone from our team will be in touch within 1-2 hours of you completing our trial request form. They will have a chat with you to find out more about your business, run through how the trial works and answer any questions you may have.
When You’re Available
This is the part where you’ll need to complete the trial set up form and sign the agreement - don’t worry, it’s all very easy! And remember all completely obligation free. At this point we’ll also run you through the relevant workflow and processes, and be on hand if you have any further questions.
Once Paperwork is signed
At this stage, we’ll assign your Property Management Assistant, and set them up with equipment and system access. We’ll meet with your Property Manager to go through how the trial will work in a greater level of detail.
Day 1 of Trial
Exciting stuff - your trial has started! We’ll meet with your Property Manager at the start of the day to discuss the day’s tasks. We’ll also ensure we have regular touch points throughout the next 30 days.
Our sales manager will get in touch each week to see how your trial is progressing and assist with any questions you may have.
Day 21 of Trial
As your trial starts to draw to a close our sales manager will touch base with you to find out what you think. If you’re impressed (which we’re sure you will be!), he’ll talk options moving forward and what will work best for you business.
Conclusion of Trial
Day 30 of Trial
If you’ve decided you want to sign up for our service we’ll transition you across and complete the necessary paperwork. Welcome on board, looking forward to working with you longer term! If you’re not convinced we’ll handover any outstanding tasks to your Property Manager.
National Sales Manager
Responsible for new business relationships, partnerships and building tailored solutions for clients via regular business reviews.
Real Estate Account Manager
Overall responsibility for delivering outstanding service by supporting and coaching the Team Leaders.
Marcia Da Silva
Responsible for working with the Business Development and Client Experience teams to deliver an exceptional customer experience to all our clients.
Real Estate Team Leader
First point of contact on day-to-day matters for clients and staff, management of successful onboarding and continuous review of staff utilisation and quality assurance.
Allocated Per Client
Property Management Assistant
Provides assistance with administration and back office tasks, for the client's Property Management team.
Real Estate Instructional Designer
Accountable for creating, updating and improving real estate training documentation for client-staff training.