39 questions to ask any potential outsourcing provider to be able to drill down on their operations.
33 questions to ask any potential outsourcing provider to be able to drill down on their operations.
Key factors impacting the industry and the rising trend in outsourcing
33 questions to ask any potential outsourcing provider to be able to drill down on their operations.
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Save up to 70% on employment costs
Expert supportA reputable outsourced provider can help ensure your outsourced journey is optimised for success
Improve staff satisfactionIncrease employee satisfaction and decrease staff attrition rates
Business growthFoster sustainable business longevity by reinvesting into the growth of your business
Flexibility and availabilityHelp your business become more agile and flexible by opening up 24/7 availability
Access a global talent poolGive your business the ability to tap into a global talent pool to source candidates from anywhere in the world.
Customer service outsourcing is the process of hiring an offshore team or team-member to fulfill mostly, contact centre-related tasks. Outsourcing customer-handling tasks is a viable option for businesses, especially for SMEs resulting in increased staff retention and customer satisfaction rates.
With outsourced customer service, not only will you be able to meet the constant change in demand of your customers but you’ll also experience an increase in turnaround times, improved quality of output and overall, business growth.
Customer service is a critical aspect of any business, with the potential to impact profits and the bottom line. In fact, a staggering 78% of customers disengage with a brand due to a negative customer experience. As a result, investing in high-quality customer service is crucial for businesses. Not only does it leave customers satisfied, but it also fosters sustainable business growth.
Many businesses are turning to the offshore market to leverage the abundant talent available overseas. Offshore customer service and call centre representatives, particularly in the Philippines, are renowned for their exceptional English-speaking skills and unwavering dedication to customer service. This has led businesses to hire highly skilled and qualified customer service representatives from the offshore market, often at a cost savings of up to 70% compared to local recruitment. With offshore customer service outsourcing, businesses can achieve cost-effective solutions without compromising on quality or customer satisfaction.
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Outsourcing provides you with the opportunity to offshore different elements of your customer service and call centre to enhance your customer’s experience and provide opportunities for overall business growth.
The most common job roles that we have seen outsourced include:
Key benefits associated with outsourcing customer service to the Philippines include:
Cost savings
Outsourcing customer service tasks to a lower-cost economy can save your business up to 70% in employment costs, freeing up funds for business growth and increased profitability.
Expert support
Get expert insights and advice from outsourcing providers at every stage of your customer service outsourcing process. Drive efficient and effective customer service outsourcing with expert support.
Improve business flexibility and availability
Outsourcing can enhance business agility and flexibility with 24/7 customer service availability. Maximise your customer service outsourcing for optimal results.
Business growth
Outsourcing frees up funds for business growth. With offshore customer service support, you can increase your capacity to take on more work, reinvesting in business growth.
Improved staff satisfaction rates
Outsourcing helps identify offshore roles for customer service tasks. That way, your local team can focus on what they do best and what motivates them, improving job satisfaction for employees in the long run.
Beepo is your Australian-based outsourcing partner, offering offshore staffing solutions to support your local team with expert customer service and call centre professionals. Our offshore customer service staff are articulate, well-educated and work from a state-of-the-art facility.
With Beepo, you can save on HR, recruitment, overheads and training costs associated with customer service outsourcing, while scaling and growing your business, boosting capabilities and improving margins.
If you're looking for an offshore solution for your customer service needs, chat with us today to find the right solution for your business.
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