Customer care is crucial for any business. It has the power to erode profits which can ultimately destroy your bottom line. Because of this, it’s important for a business to invest in good, quality customer care. Not only will it leave customers satisfied with their experience, but it will also build on business profits and add value to your bottom line.
Recruiting a local customer care or call centre team can be a very resource intensive, expensive process. Employing an offshore team in a low-cost economy is a cost effective alternative. Beepo is an Australian-based outsourcing company that provides local teams with all the support they need through offshore staffing solutions. At Beepo, we can provide you with an expert customer care or call centre team that will be 100% dedicated to your business.
At Beepo, we take the time to understand the specific needs of our clients so we can match the right person for the right job. Whether you are seeking a customer care assistant that will provide telephone and email support, live chat management, technical support or CRM management, we will find a team member with the ideal skill set for your business. Our people value the importance of effective communication and make it their business to connect you with your customers.
Our offshore customer service staff are articulate, well-educated and work from a state-of-the-art facility. All of which will save you the costs associated with HR, recruitment, overheads and training.
The most significant advantages of using outsourced customer service assistants include:
Hiring and training a local customer service assistant requires a lot of time and money. Recruiting an offshore Beepo team member, will save you the costs associated with HR, recruitment, overheads and training.
Having the mundane, back office tasks completed by someone who is happy to do them overseas, will free up time in your local team. With the help of an offshore team, your onshore employees will have the time to work on the tasks they were initially hired to do which in turn, can increase their capacity to take on more work for your business.
An offshore customer service assistant can supercharge your business for growth. Hiring a team member in a low-cost economy will free up time and funds that can be used to reinvest back into the growth of your business.
Increase employee satisfaction
Having your local team focus on the high value tasks they were trained to do will increase job and employee satisfaction within your business. By having the process driven tasks completed by your offshore team member, you can expect to see a positive change in your working atmosphere.
Secure the talent your business needs to grow by hiring an offshore administrative assistant with Beepo. If you have any questions or enquiries. chat to us today. We also offer specialised support in roles including:
The result since engaging Beepo has been excellent. We were very quickly able to find our first candidate who has proven to be exceptional - an absolute superstar. The issues we were concerned about around power and Internet for example have been unfounded, Beepo have excellent infrastructure.
Beepo helps my business by providing quality resources at a reasonable cost thereby allowing us to pursue opportunities that otherwise wouldn't have been feasible. Beepo is our offshoring partner as they provide a friendly and supportive environment to help foster the best results from our staff.
Red Planet Software